PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“This product is amazing! It smells amazing, it works amazing and to top it all off it’s 100 pet safe! Love your work! I’m a fan!”

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Posted 8 months ago

“Excellent job on this one . I have enjoyed it so far and I think I am happy customer for the two years I have been a customer for it so I very happy to see it in my collection Helen”

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Posted 8 months ago

“HI THE SPRAY FOR THE FAKE GRASS IS VERY GOOD,SMELLS NICE.THE SPRAY FOR CARPET DOESNT WORK AS WELL ,BUT THEY ARE OLD STAINS!!!!! THANKYOU WE WILL RECOMEND TO OTHERS.”

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Posted 8 months ago

“Very disappointed! Have gone through a whole bottle in a very small area and my dog is still seeing right where I spray”

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Posted 8 months ago

Hi Nikki Thanks for Taking the time to leave us a review. It is important to note PetLab is primarily a urine stain & odour remover, formulated to break down and remove the odour causing uric acid crystals permanently. It was not formulated to repel or deter animals. By effectively eliminating the odour causing urine crystals from the affected area, our solution helps to diminish the attraction for animals to revisit the same spot. Hopefully this makes more sense. We do suggest addressing behavioural issues if your pet continues to repeat offence in a particular area, and we have some great blogs that can educate you forward. https://pet-lab.com.au/blogs/cleaning-tips

Posted 8 months ago

“After receiving the E.N.Zyme stain and odour remover I sprayed where my 20wk old pup had had accidents in the house and now for the past 2 nights he has gone outside to his toilet area. No accidents at all since spraying the solution so it has obviously removed any lingering odours. Other cleaners clearly did not as he always returned to the same couple of areas in the house. I don't know how it worked but its fantastic, thank you Pet Lab.”

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Posted 8 months ago

“Very happy with my purchase it is great for new puppy accidents and washing”

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Posted 8 months ago

“Our new puppy has arrived and I can’t rave enough about Pet Lab odour remover. We are using it multiple times a day and our home has no doggie smells. Excellent product better than anything available in the supermarket.”

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Posted 8 months ago

“I've used the spray where my dog sometimes peed and he hasn't peed inside since. Smells good and easy to use.”

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Posted 8 months ago

“It works! I've tried almost everything on the market but it didn't eliminate all the dog/urine smells. As I am still puppy training my golden retriever pup, Petlab has saved me from the embarrassment of the pup's doggy smells when guests come over.”

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Posted 8 months ago

“I purchased the medium mat- best thing ever. It really does trap the dirt and dry my pups paws. Communication was great and delivered promptly. Can’t wait to try other products”

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Posted 8 months ago

“I have really enjoyed my PetLab products. I spray my outdoor 'fake grass' area with the Healthy Habitat disinfectant, this product is 10/10. I also got the Enzyme solution stain remover, it does work very well, but personally I do not like the scent of vanilla. If you like vanilla, this product is perfect. I would try the Outdooe turf disinfectant next time, maybe leave the Enzyme solution off as vanilla givs me a headache. My dog seems fine though.”

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Posted 8 months ago

“I firdt tried Petlab out of desparation to get rid of the urine smell in my house. I had an issue with my dogs urinating on my furniture and carpet. I ordered the laundry and enzyme concentrate and couldn't be happier with the results. My laundry has never smelt less like urine. I love this product it is really great valuve for money.”

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Posted 8 months ago

“My dog groomer suggested this and can't wait to use it.”

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Posted 9 months ago

“Amazing fresh smell that gets rid of all the dog wee smells. Nothing has ever worked until I tried this product 😊”

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Posted 9 months ago

“helps with old stains and more importantly, smells.”

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Posted 9 months ago

“Fantastic products. We have been house training our puppy and Petlab products have made the process much easier on our floors! The E.N.zyme cleaner works so well. Eliminating the smells and stains making it much easier to train our puppy to going outside, rather than back to inside areas where he has had an accident. It also works brilliantly to get rid of horrible stray cat spray stink that I could not get rid of around the front door. I had tried many products before and none compare to PetLab. It actually works!”

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Posted 9 months ago

“WoW! Visitors would never guess we have two doggies living at our house! Why not? Because we use all of the Petlab products to ensure a clean, safe environment for us and our furbabies. Easy to use, easy to read directions on the products and clean, fresh everything! Even well trained pets have accidents (my older doggy wont go out if its raining!) but easy clean up of smells and the house is back to normal. Every home with furbabies needs these products. Reasonable pricing too. I've tried other products which mask smells, but these actually eliminate them!. Fenna H and the doglets.”

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Posted 9 months ago

“Best product ever”

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Posted 9 months ago

“Love the products , it’s so nice to wash the pets beds with no smell of wet dogs or cat . smell great after the wash and fluffy up nicely”

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Posted 9 months ago

“Good product!! Got rid of the dog urine smell. Works great on new urine but not aswel on the older urine but I'll continue to spray the affected areas to see if it'll eventually remove it but overall really impressed with it. Leave the area smelling nice!”

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Posted 9 months ago

PetLab is rated 4.8 based on 2,417 reviews