PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,431 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“It works. Ordering more.”

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Posted 3 years ago

“Thankyou I really think that I can shop here for my pets.”

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Posted 3 years ago

“Love the product it works smells beautiful and great delivery service not having to wait for weeks for delivery .”

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Posted 3 years ago

“This stuff is AMAZING! I have a cat and this gets rid of that terrible urine smell. Can’t live without it now”

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Posted 3 years ago

“Grab a bottle or two of this product quick! It will save you time and money on pet smells and stains. I highly recommend. Great stuff.”

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Posted 3 years ago

“I sent a message about being charged a different amount and has been 2 days and still no reply”

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Posted 3 years ago

Hi Elaine, Thank you for taking the time to provide us with feedback. I am sincerely sorry it took a little longer to get back to you given the volume of requests at the time. Happy we were able to come to a resoltion. Take care and stay safe!

Posted 3 years ago

“I have a 14yo staffy with a degenerative spinal nerve disorder. She has no idea she has developed extreme incontinence and wets her bed every night. PetLab Enzyme Odour and Stain Solution has been a godsend for the slate and timber floors. Thanks PetLab! Need you to pop in and wash the dog beds every day though. Can we arrange that too?”

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Posted 3 years ago

“Excellent service and quality products”

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Posted 3 years ago

“Great product…very satisfied customer!”

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Posted 3 years ago

“Great products, especially the astroturf cleaner! Highly recommended!”

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Posted 3 years ago

“works a treat, and actually delivers on everything it promises to do! one of my favourite products of all time!”

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Posted 3 years ago

“These are really top quality products. Wth a small puppy it has been invaluable and the Healthy Habitat Disinfectant cleaner is so good I use that throughout the house on my tiles whether the puppy has been there or not. It is the best floor cleaner I have purchased and leaves no sticky residue. I would recommend all their products highly.”

PetLab 5 star review on 5th October 2021

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Posted 3 years ago

“it works really well but to be honest i need to read how to do it again do not seem to be having the success that others are having but i just purchased more so willing to learn thanks from keep trying ha ha”

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Posted 3 years ago

“This stuff is amazing.. I have an old dogwho has of late been having a few accidents. I’ve just ran out of PetLab and omg !!! Nothing else works .. I can’t wait for my next delivery and I can’t recommend this product enough”

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Posted 3 years ago

“Great company and great products. It has a lovely smell that takes away the male urine of odour. Works out much cheaper than buying ready made products from the pet shop”

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Posted 3 years ago

“Patient and knowledgeable as well as helpful”

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Posted 3 years ago

“As a professional Carpet Cleaner,, i am always looking for products to improve my service to customers,,, Happy give Petlab a try but unfortunately the product didn't stack up as i was hoping,, did not do the job as good as the product i already use.”

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Posted 3 years ago

Hi Bryon, We are really sorry to hear you didn't have success with our product. We have a very hands on team, if you would like to speak with one of our cleaning specialists please reach out to our customer care team, customercare@pet-lab.com.au. The application of our products is very important for optimal results and different surfaces can require slightly different treatment methods. Thanks for taking the time to provide feedback, we appreciate it. PetLab Customer Care

Posted 3 years ago

“Not sure product is working completely”

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Posted 3 years ago

Hello, If you need further assistance, we are here to help! Our application process is really important for optimal results, perhaps you might want to speak with one of our cleaning specialists and we can further assist you in achieving better results. PetLab Customer Care

Posted 3 years ago

“I haven’t tried as yet as my Puppy hasn’t arrived, however I received my order quickly and my questions were answered straight away. Great service!”

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Posted 3 years ago

“Amazing product, it really takes the smell away, and most important is harmless to my puppy.”

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Posted 3 years ago

PetLab is rated 4.8 based on 2,431 reviews