PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Was skeptical to begin with as so many products guarantee to get rid of smells but so glad I tried it. Does as it says and effortless application. Great product and quick delivery”

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Posted 8 months ago

“Amazing product. My yard and fake grass has never been so clean or smelt so good. I was hesitant if the product would do a promised but it does and that horrible dog wee smell is gone. The odour neutralisers and disinfectant are my favourite products and don't affect my sensitive dog at all”

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Posted 8 months ago

“I don’t think I have an ever come close to finding a product quite like PetLab for our furry friends! It keeps their beds and blankets clean and fresh, my carpet and lounge free from accidents and stains. Will never stop supporting PetLab!”

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Posted 8 months ago

“The products are amazing, takes the smell out of indoor and outdoor, the cleaning on my leather makes it looks amazing. Love all your products”

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Posted 8 months ago

“Best product by far!”

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Posted 8 months ago

“Finally our dog's bedding and jackets no longer smell "doggy". Just one wash and they are fresh again.”

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Posted 8 months ago

“Amazing amazing amazing . Artificial grass and three dogs is not the best combination but I came across this magic in a bottle . No longer are pegs required on noses in the garden . No longer do I have to worry about my grandchildren playing on the grass . Miracle in a bottle . Thank you 🙏”

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Posted 8 months ago

“Of all their products the one I can’t do without is the laundry detergent for dog bedding. A little does a fantastic job of removing odours no matter how full the machine is and it lasts for ages.”

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Posted 8 months ago

“Still waiting on my order , 3 weeks so far”

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Posted 8 months ago

“We've been using Petlab products for a while now. Works brilliant on synthetic lawn, the laundry wash gets rid of smells on dog bedding. We've found nothing that even compares. Life long customers.”

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Posted 8 months ago

“Finally a product that lives up to it's claim. Great smell as well.”

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Posted 8 months ago

“The PetLab range is excellent. When my little ones were puppies I used a lot of the enzyme cleaner, and now that they are older I use the disinfectant/deodoriser cleaner more. Excellent range that I've recommended to others over the years. 😊”

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Posted 8 months ago

“I ordered 30 March and still haven’t received 21 April”

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Posted 8 months ago

Hi Marita, We're so sorry to hear there has been a delay in receiving your PetLab goodies! Please email customercare with your order number so we can urgently look into this for you. Rest Assured if the parcel is deemed lost, damaged or stolen we will replace you.

Posted 8 months ago

“I love these products and use them daily as part of my cleaning routine. I’ve got three cats and a dog. I love my animals to bits but use to get embarrassed by the animal smell when I had visitors. Gone with the smell and the embarrassment. I use the enzyme solution in the water to mop with and the laundry liquid to wash their bedding. The smell lasts for days and is very pleasant. Thank you Pet Lab. You’re an animal lovers saviour!”

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Posted 8 months ago

“Very nice fragrant smell.”

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Posted 8 months ago

Hi Cherie, so sorry to hear there has been a delay in receiving your PetLab goodies, please get in touch with customercare so we can look into this for you ASAP. Rest assured if parcel is deemed lost or damaged we will replace for you.

Posted 8 months ago

“Great products. The Stain & Odour Remover has a nice smell & works a treat.”

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Posted 8 months ago

“These products are amazing!!!! I have an anxious male cat, even though desexed, still occasionally sprays. I use both the ‘Healthy Habitat’ and the ‘En.Zyme Solution’ and found they work on horrible cat urine smells. It gets rid of them completely and my cat won’t spray in that area again. I now have a pet rat, who likes to pee everywhere, and it works on this also. I’ have purchased but yet to use the laundry detergent, but if it’s as awesome as the other products I’ve used, I’ll be thrilled. I’ve just purchased a second batch of the above because it works, smells great and would be totally lost without. Love these products so much and highly recommend them to anyone and everyone. Thank you so much for amazing products that actually work PetLab. 🥰”

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Posted 8 months ago

“Have used pet lab before and is fantastic. Really works and smells nice too!”

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Posted 8 months ago

“Thought I'd give this a go after the cats continued peeing on the carpet. The smell was horrendous. Is tried a few different sprays from pet shops but really, they did nothing. After a couple of applications the smell has now gone and the room smells lovely. It really does work.”

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Posted 8 months ago

“I bought Urine Stain & Odour Remover and the Artificial Turf/ Outdoor Area Disinfectant concerntrate in the starter pack. It was my first time using the products. The pack came with the pump bottle and clear instructions on how to use the products. Very impressed with the difference it made to the odour left by my sweet puppy's urine. I found the right product to comabat a smelly problem and the spray smells good too! Thanks for such a great product.”

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Posted 8 months ago

PetLab is rated 4.8 based on 2,417 reviews