PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,426 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Cleans up my grass area very well, no complaints”

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Posted 1 year ago

“I was at a loss on how to get rid of 7 years of my dogs urin smells in our backyard. After tying MANY different products including harsh chemicals I came across this product! IT IS A GOD SEND! it does everything it promises and hasn't disturbed my plants! Also incredible customer service!”

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Posted 1 year ago

“This is by far the best odour remover I’ve used and the only one that actually works! Lovely scent too!”

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Posted 1 year ago

“Not happy with delivery as I’m Still waiting for delivery? It Was due 2-6 February but still not delivered on 21 February?? Chasing up Aust post now but don’t know what to do next?”

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Posted 1 year ago

“We have 3 dogs and have ordered a number of products - artificial turf cleaner, grubby paws mat, shammy towel, and 2 throw blankets. They've all been great quality and exactly as described. The shammy towel is my favorite because it has made after 'rainy walks', and after 'beach days' so much easier. Puppies love it and are no longer standing on a big towel when they get the wriggles. The grubby paws mat has saved my floors and the turf cleaner has removed the urine smell in the sun so its nicer to sit out in the yard.”

PetLab 5 star review on 20th February 2023

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Posted 1 year ago

“The pet mats are fabulous. What a difference they've made to the floors. With eight little feet and a lot of site work happening in our area, our tiles were constantly dirty before we bought the mats. Such a relief to put the mop away.”

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Posted 1 year ago

“All of Petlab's products are brilliant! They all do what they say they will do, so no empty promises! I love the fragrance of the enzymes and it makes the house smell fresh all day long. The laundry liquid is marvellous in removing any doggie odours and leaves the dog beds smelling lovely. I have recommended Petlab to almost all of my dog friends, although I haven't got to all of them yet.....give me time... I will! No complaints at all.....all fantastic!”

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Posted 1 year ago

“Petlab is incredible. It's the only product I have found that works. It even does the job on pavers outside that have that puppy smell. It's saved my carpet and sub floor. Truly Amazing!”

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Posted 1 year ago

“I was initially a bit sceptical, and only brought the small size of cleaner and disinfectant. Bad move! I should have believed all the amazing reviews, this product REALLY DOES work. It's absolutely amazing and I love the fresh smell after I have used it. Gets rid of stains and urine smells completely. 10/10 Thoroughly Recommend”

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Posted 1 year ago

“Used this for sometime now and absolutely think it is the best”

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Posted 1 year ago

“A welcome addition to my bed. A perfect comfy spot for my dogs with the bonus of no more grubby paws, drool or accidents on my duvet. I simply wash it weekly when I change the bed linen and we all get new fresh sheets and a blanket to sleep on. Happy Days!”

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Posted 1 year ago

“A1 product! The day I discovered PetLab was an epiphany! From struggling w smelly kitty litter to having a fresh smelling home is a Godsend! And environmentally friendly too! What's not to love? My go to cleaning product!!”

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Posted 1 year ago

“Love their products for my artificial lawns as we have two dogs”

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Posted 1 year ago

“Absolutely love the PetLab products will be purchasing again.”

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Posted 1 year ago

“I’m very happy with the broom I bought makes yo easy to use and my artificial grass is looking great”

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Posted 1 year ago

“A good product which delivers a very good result on my dogs wee may.”

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Posted 1 year ago

“We have two puppies 🐶 and artificial grass. Using PetLab has made a huge difference in minimising the smell. We also use the laundry solution for their beds and blankets and it is phenomenal.”

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Posted 1 year ago

“i accidently bought the wrong product out of my cart as it was same price within an hour i text hoping to swap to the product i really wanted a reply came that i was in a que and eventually someone would get back to me. the next I heard that day that the product i didnt want was beig sent in the mean time no word .i contacted paypal and rxplained it all to them and they gave me a refund. endless emails from your company telling me its been shipped but NO help what so ever I just wanted to swap products now I get an email3 days later that i can send it back when it arrives for a refund No i will not take it when it comes. simple solution turned into a nightmare”

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Posted 1 year ago

Hi Debbie, Thank you for your feedback, Unfortunately the dispatch process is automated and as a business we strive to give our customers next day dispatch to ensure quickest delivery. Our customer care team work tirelessly to get back to our high volume of enquiries at the quickest pace, however we do ask for a 24-48 hr leniency which unfortunately can sometimes miss the time frame to amend or alter orders processed.

Posted 1 year ago

“This product has been a saving grace for our puppy. Absolutely love this product - I use it on floorboards. Highly recommend. I know that it's safe and won't harm our pets or furniture! Thank you ...Thank you .. Thank you!”

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Posted 1 year ago

“The door mat I purchased is practical and looks good. Doggo actually loves laying on it, so not just for keeping my floors clean! Fast delivery and great follow up.”

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Posted 1 year ago

PetLab is rated 4.8 based on 2,426 reviews