PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,430 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product.. alot more uses than just dog urine.. I even use it once I've cleaned out my bird cages .. I've used it on my young sons mattress.. very happy with product ..it really works”

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Posted 2 years ago

“PetLab urine odour remover works incredibly well. Ordering process online was straightforward. Delivery was prompt. No complaints.”

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Posted 2 years ago

“12 months ago in the middle of the night I mistook a urine training spray for urine removal spray and liberally sprayed my entire brand new bedroom carpet with something that can only be compared to deer urine. The stench was appalling and even after spending hundreds on urine remover and carpet cleaner the smell lingered. I was about to remove my new carpet and replace it when I came across this product. This has been the only thing to remove the stench of deer urine from my carpet. It didn't even take a lot of work or product! I now use it to spray all of my carpets each week to freshen them up. The scent is not overpowering despite my many allergies and leaves a pleasant fresh fragrance behind. Highly recommend. Definitely worth spending a little more and waiting for it in the post, instead of grabbing an inferior product at the local shop.”

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Posted 2 years ago

“very pleased with the results of using the products.+”

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Posted 2 years ago

“Best product on the market to remove odours and stains. Leaves everything smelling fresh. Would highly recommend”

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Posted 2 years ago

“Excellent and highly recommend them”

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Posted 2 years ago

“Best thing I can say is that it does exactly as it says on the label. Works exceptionally well.”

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Posted 2 years ago

“It works well”

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Posted 2 years ago

“All the stuff I got had a very nice smell to it Thank you”

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Posted 2 years ago

“Enjoying your feedback Whilst I have owned many puppies over the years never fail to learn or reinforce something new this puppy is my 5th Rotti and know how important it is for owners to be responsible ( no bad dogs just irresponsible owners)”

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Posted 2 years ago

“Great it got rid of the odour quickly”

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Posted 2 years ago

“Your products are very good and do a great job. I am using the three main products and have a sweet smelling home and outside turf area.”

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Posted 2 years ago

“Products are fantastic. I'm glad I tried it and will keep using it.”

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Posted 2 years ago

“I have a small male dog that started peeing on the spotted gum floor because it rained consistently for 3 days and he couldn’t go for a walk. (I think that was my punishment). The urine if not wiped up straight away leaves a black stain. Pet Lab’s enzyme formula takes away that ammonia smell too.”

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Posted 2 years ago

“Great products, I bought the stain and odour remover with the disinfectant and it works a treat our puppy doesn't sniff out the same place to go anymore and it has helped with the toilet training.”

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Posted 2 years ago

“I love your stain and odour romover , i vacuum my carpet and filled my bissell shampooer with water and add your stainremover fuid to my shampooer .It bought my carpet up beautifully and left a beautiful vanilla smell .I got onto Petlab and ordered a large bottle , ill use nothing else , mai carpet came up like new , so hsppy with my result .Thanku fo coming up with something that really works .Reguards Beryl Elliott.🥰”

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Posted 2 years ago

“I have 2 Caboodle’s in small yard with tuff. I spray it with out door and it smells beautiful. Thank you PetLab.”

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Posted 2 years ago

“Love the products.”

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Posted 2 years ago

“My (big) dog and I moved to a new place with fake turf as the only outdoor surface. Doggo is on medication that makes him urinate frequently so the backyard got pretty stinky pretty quickly. PetLab has been brilliant at remediating this! So grateful for the turf cleaner. I find with the amount that he wees I always need to use 60ml at a time but that’s no bother. It leaves the yard smelling fresh and clean, even in summer. 5/5 very happy!”

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Posted 2 years ago

“YOU HAVE TAKEN MONEY OUT OF MY ACCOUNT WITHOUT MY PERMISSION I DID NOT REORDER/I STILL HAVE PLENTY LEFT YOU HAVE OVER DRAWN MY ACCOUNT / WERE DID I REORDER THIS IS MY 7th MESSAGE TO YOU PUT MY MONEY BACK”

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Posted 2 years ago

Hi Margaret, Thanks for leaving your feedback. Upon checking your order, I can confirm you have chosen to purchase on subscription which gives you 15% off your recurring order. This is why you have recieved a reorder. You can login into your account to cancel or pause any future recurring orders you have with us. You are also welcome to contact customercare@pet-lab.com.au for further assistance. Have a lovely day and best wishes from the PetLab team :)

Posted 2 years ago

PetLab is rated 4.8 based on 2,430 reviews