PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,430 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Product was great, staff were helpful and quick to respond to my email. Living in regional NSW the delivery company was really bad, it was 4 weeks before receiving my product. would much prefer Australia Post delivery than Sendle , I wont shop again if I have to use sendle.”

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Posted 2 years ago

“I am so glad I found this Aussie company. I have a small courtyard and put down artificial turf mat for my fur baby. The artificial turf concentrate duo is amazing. Have used once and love it. I only wish it was available in a larger size as a concentrate - I have since purchased the artificial turf rake which is fabulous - thanks PetLab !!”

PetLab 5 star review on 30th January 2022

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Posted 2 years ago

“Hi there I couldn't recommend this highly enough awesome product and good value for something that actually works 👍👍👍👍👍👍👍”

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Posted 2 years ago

“A fantastic product, great for old stubborn stains, smells great thank you.”

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Posted 2 years ago

“This product is amazing,after trying everything too rid my home of pet smells,with 3 dogs plus 3 cats in home,It now has no pet odour at all. Highly Recommend.”

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Posted 2 years ago

“Was referred to you by a friend and was pleasantly surprised as to how effective these products are! I have rescue toy poodles and we're still experiencing some "toilet issues". Your products have been a godsend!”

PetLab 5 star review on 27th January 2022

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Posted 2 years ago

“This is the best pet product I have ever come across. Works fantastically. No smells!! Easy to use.”

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Posted 2 years ago

“Having 14 cats and 4 dogs as permanent residents, as well as the multitude of rescue animals that come through our doors daily, i can honestly say that PetLab is a MUST have in your home. My place was getting very pet smelling, and with only 1 application of PetLab the smell has gone. It really does work. 😊🐕🐈🦘🦆 Photo if Hoppy. Our latest rescue.”

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Posted 2 years ago

“Finally, I’ve bought a product that actually does what the company claims it will do.”

PetLab 5 star review on 26th January 2022

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Posted 2 years ago

“The product itself is amazing. Absolute life saver. My only gripe would be the time it takes to get to you. I ordered some for my son and it nearly took a month to get there. Bit the product is the best.”

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Posted 2 years ago

“When I asked for how to apply it I was told 100ml of the super concentrate in the 2 L bottle with hose attached. It was gone in 20 seconds and done about 1/10th of our artificial grass. Crazy expensive if I'm going to clean my area. Can't even tell if it works.”

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Posted 2 years ago

“Bought this awesome spray to stop our kitten using my recliner for his number 1s. After blotting & spraying I am happy to say he has stopped. The smell of the spray is pleasant. As advertised the odour has gone. Thank you so much”

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Posted 2 years ago

“Love the Pet Lab products. I have a young puppy who likes peeing inside. The Pet Lab Double Strength Stain & Odour remover is brilliant at cleaning up stains & smell on the carpet & I use the disinfectant as a finishing touch”

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Posted 2 years ago

“Great products that really work , as directed. Great customer service.Fast shipping.”

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Posted 2 years ago

“Absolutely brilliant stuff! Has removed long standing stains in carpet. There’s no longer that lingering ‘dog’ smell in the house. Highly recommended”

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Posted 2 years ago

“Amazing products easy to use and safe won't use anything else works a treat does the job and smells great”

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Posted 2 years ago

“Doesn't seem to work i can still smell urine in my pavers”

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Posted 2 years ago

Hi Julie, We highly recommend using the combination of both the Enzyme and Turf solution as a two-step process, particularly for heavily soiled areas, this will give you optimal results! For more advice or information, please contact our PAWsome customer care team and they can walk you through it!

Posted 2 years ago

“Fast, efficient and the products work very well.”

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Posted 2 years ago

“Great pricing on products and availability Postage came reasonably quick even with covid. Very happy with the service provided”

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Posted 2 years ago

“I am really happy with my product. Nice smell. Also helps with old stains before PetLab., - which come back - but are lightened, I started buying 1 litres now am into 2nd 5 Litre.”

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Posted 2 years ago

PetLab is rated 4.8 based on 2,430 reviews