PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,430 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Love that you make things personal whenever you can. Your products speak for themselves, I have had two old girls one passing away in January at 17 and still have one who is now 15. Your products have made my life so much easier especially with my older dog. Keep doing what you’re doing. 🐾🐾”

PetLab 5 star review on 26th February 2022

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Posted 2 years ago

“This stuff is great and really works been trying to find something to get rid of dog smell this stuff is wonderful great on fake grass that I have in dog run so if U want something to get rid of those nasty smell s get from pet lab I like so much bought second bottle”

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Posted 2 years ago

“Excellent product! The only thing that has cleared up the old dog pee smell on my carpet from when my dog was a puppy!”

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Posted 2 years ago

“Product hasn't worked for us. Followed instructions, purchase both products but dog keeps going on the same spot on wooden floors. Asked for advice but no one followed thru with contacting me back. Asked a few times.”

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Posted 2 years ago

Hi Leisa, Thank you for your feedback, we do appreciate both good and bad from our valued customers. I can confirm, we happily kept our promise of refunding you, as you were unfortunately dissatisfied with the product. I would like to highlight for next time, we do not make claims to be a deterrent product on the market, but rather a successful cleaning solution. Sometimes, it can take multiple applications too, to achieve optimal results. Best of luck to you!

Posted 2 years ago

“The products are fantastic and, what is more, they work! I love the personal interaction with the staff, who are really nice people, and dealing with a local family business is so refreshing. Keep going Petlab; you're terrific 🙂”

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Posted 2 years ago

“I really love these products. They do exactly what they say..they break down odour and clean perfectly. The product used correctly lasts for a long time.”

PetLab 5 star review on 21st February 2022

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Posted 2 years ago

“Awesome product. Better than any others on the market. Great customer service, and very prompt replies.”

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Posted 2 years ago

“I am looking after a 16 year old golden retriever who has continence issues, your spray is a life saver. Thanks Marg”

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Posted 2 years ago

“Love your products and my dog does too!”

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Posted 2 years ago

“PETLAB was successfull for us get get rid of the urine smell the first time. We will used PETLAB again.”

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Posted 2 years ago

“I got one as a trial and it’s Brilliant. Have ordered a lot more. Can now welcome visitors without anxiety about the “aroma”,”

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Posted 2 years ago

“Lovely smelling product and really great for the artificial turf.”

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Posted 2 years ago

“The smell of your Enzyme Odour and Stain remover Spray is really Vanillary and I love it. We have a new puppy to join our 10 year old Westie Fiona so there are lots of accidents!”

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Posted 2 years ago

“It actually works! Better than standard pet shop products/stuff I’ve paid more for in the past!”

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Posted 2 years ago

“I love using Pet Lab cleaning products for my messy pup. The doormat is great for drying her wet paws when she's been playing outside.”

PetLab 5 star review on 16th February 2022

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Posted 2 years ago

“So pleased I found PetLab excellent cleaning products, delivery was so quick. Good to know it's an Australian company”

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Posted 2 years ago

“I purchased the stain and odour remover to try on my couch as my cat had sneakily peed on it. It worked a treat. Saved me spending hundreds of dollars on getting my couch steam cleaned (which I was told won’t remove cat urine anyway) only stains! Thanks PetLab”

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Posted 2 years ago

“Ordered the double strength urine stain and odour remover. It has been amazing, it is the only product which has cleaned properly, and I have tried all different ones available in stores. Had a problem with one dog marking inside the house, since using pet lab the marking inside has stopped.”

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Posted 2 years ago

“The 2-step urine remover and turf disinfectant are amazing. This is the only product that works at removing smelly odours from my turf. Plus love supporting Aussie local companies over the imported brands.”

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Posted 2 years ago

“I bought this for my backyard and artificial turf! Simply put, this stuff is the bomb. I always get compliments on how lovely my yard smells. No more smelly odours and entertaining now is never a worry anymore.”

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Posted 2 years ago

PetLab is rated 4.8 based on 2,430 reviews