PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,427 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“My puppy uses the fake grass and it smelt terrible when i open the back door.And after spray the product on twice on the area the smell is gone and my backyard smells fresh.I would recommend it for area,even washing my hybrid floor it smells clean and he doesn’t go to the same spot.The product is amazing.”

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Posted 2 years ago

“Mine is very small area. My daughter complained of dog smell. Not any more with pet lab. Use spray every morning.”

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Posted 2 years ago

“I came across PetLab on the internet while I was getting ready for our new family member to join us. The first few weeks were challenging and potty training wasn't my puppy’s strength. Also living in rent didn't help as we have carpets in all bedrooms. I HAVE TO SAY that Petlab saved me on many occasions. No urine strains on cares at all. My puppy vomits from time to time and the stain remover does its magic. Also got the cleaner for artificial grass and seems working too. Highly recommended these products. They smell great and they are pet safe which is another bonus. Thank you PetLab them 😊”

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Posted 2 years ago

“Great product. Does what it claims to. I have 2 elderly dogs who have accidents all the time. Gets rid of the smells. Keeps house smelling fresher. Works on the concrete outside too Washing liquid keeps their bedding fresh.”

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Posted 2 years ago

“Lovely fresh scent works a treat!!!”

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Posted 2 years ago

“Petlab products are wonderful order from them several times with no problem, but last order australia post let myself and petlab down terribly but with the help from Desrè from petlab had a new order delivered within 2 days 5⭐️ petlab 2⭐️australia post”

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Posted 2 years ago

“Great products and great service, delivery is quick. What more is there to say”

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Posted 2 years ago

“When we pulled our old carpet up to renovate, one of my cats randomly started peeing in one spot...being concrete it seeped in and nothing I tried could get rid of the smell! I found Pet Lab and gave the spot a liberal spray and the smell disappeared!!! I gave it a second spray for good measure and we have been urine smell free ever since. And the cat has stopped peeing there too! Definitely recommend!!!”

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Posted 2 years ago

“Very happy with my purchase”

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Posted 2 years ago

“This is a great product. I would definetly purchase again. It feels good to support a small business.”

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Posted 2 years ago

“Loving this product, it does everything it says it does, the Subtle fragrance is pleasant without being over powering I will buy again”

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Posted 2 years ago

“0 STARS if I could! This product does NOT work and left my carpet smelling worse than before. After multiple emails to the company they stopped responding as I stated the website says money back guarantee if it doesn’t work which it didn’t. DESPICABLE customer service, do not waste your time and money on this SCAM!”

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Posted 2 years ago

Hi Tatiana, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 1 year ago

“Odour remover is the best I have ever purchased , I have had pets all my life, and this is the best ever.”

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Posted 2 years ago

“didn't deter dog from peeing on carpet”

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Posted 2 years ago

“Just what I needed. Has lifted the smells from the kittens in the carpet. Thanks and was worth the coin.”

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Posted 2 years ago

“This is the best product and l will continue buy it. We don't smell dog urine since l have been using, thank you.”

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Posted 2 years ago

“It does its job. Prompt delivery”

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Posted 2 years ago

“Love it and certainly makes a difference as keeps my fake grass looking good and dog smell free. would be lost without it. Thanks PetLab.”

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Posted 2 years ago

“Your product did not work used as directed and repeated about 10 times and I can still smell a strong cat urine smell”

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Posted 2 years ago

Hi Michelle, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 1 year ago

“Good service and prompt delivery”

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Posted 2 years ago

PetLab is rated 4.8 based on 2,427 reviews