PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been meaning to write a review for ages . We have three dogs at home at the moment and fake grass . We have tried lots of different products to stop the smell in the summer but wow we hit the jackpot when we found your product. Not only does it smell lovely but it does exactly what it says . I have also recently found out what a fantastic stain remover it is as of course I didn’t read it all the first time . I can 100 per cent recommend this to dog owners , and I everyone else as well . Miracle worker . Thank you”

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Posted 10 months ago

“the enzyme solution stain and odour remover is so much better than other competitors! it helps to takes the stress out of our cat's mishaps and actually smells nice! we will definitely order again, and always keep some on hand”

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Posted 10 months ago

“Tried everything but nothing eliminated the smell! Even professional carpet cleaning failed! Then I discovered Pet Lab and OMG it actually does work. Thanks guys for a marvellous product”

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Posted 10 months ago

“The urine and stain remover really does work. Especially on the carpet. I have even gotten old stains out with it. I do recommend it for this and also just as a refresher before vacuuming.”

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Posted 10 months ago

“The perfect product! I’ve been on the hunt since my 1.5yo lab moved in for something to conquer smelly wees. I wanted something that wasn’t chemical heavy, removed all smells not just cover them up and that would break the bank! Without a yard or grass area, our small balcony is her bathroom. As soon as she does a wee, I spray the concrete and any smell is gone. It’s reduced the need for me to wash and scrub it down after every wee. Also the service from PerLab is incredible! Highly recommend and have given samples to friends to covert them!”

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Posted 10 months ago

“Hi, I’m very happy with my products would highly recommend them we have artificial turf so I’ll be ordering that soon.Very happy customer 😊”

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Posted 10 months ago

“We have a fairly big artificial turf lawn that our dog frequents. We’ve tried many different treatments to get rid of the smell, but not one has worked as well as PetLab! I used the combination of the urine and stain remover and the super concentrate. I saw results on the first application and for a very soiled lawn, that says a lot! I love that you’re ethical in your make and purpose, it’s icing on the cake. I’ve got the subscribe button and hoping that consistency over the next few months will meaning term results. Keep up the great work!”

PetLab 5 star review on 16th February 2024

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Posted 10 months ago

“I do sincerely think this product is the best I’ve ever used and would not hesitate to recommend to friends which I have already done”

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Posted 10 months ago

“I have tried the products and we have 3 dogs and look after other peoples dog and our house smells fresh. I have ordered again and this time I am trying the laundry detergent”

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Posted 10 months ago

“Purchased the grubby paw mat & loved it so much we purchased another not long after! Highly recommend.”

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Posted 10 months ago

“A bit sceptical at first, but rather desperate so gave this a go. Took quite a few applications over a few days, but it was quite a large area and had been left overly long. Our lovely kitty (not) had taken to using our walk-in wardrobe carpeted space as her toilet, while we were on holidays. We didn't realise the smell was so bad as both of us had lost smell after bouts of Covid! While the carpet colour has not been restored, the smell has most definitely gone. I did find you had to douse liberally, and work the spray into the fibres for it to really 'get down to business'. Very glad I bought the ready-to-use and the concentrate, so always a supply on hand!”

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Posted 10 months ago

“Excellent product and service. I bought Healthy Habitat and E.N.Zyme solution and I don’t know how I survived without them before especially now my chihuahuas puppy has discovered his hormones and is peeing on autopilot. 😂 Until de-sexing time, these producers are a life saver and I suspect they will continue to be into the future.”

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Posted 10 months ago

“I purchased the laundry detergent as I have dog bedding and towels etc, this stuff works, no more doggy odours. :)”

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Posted 10 months ago

“This product is AMAZING!!!! My daughter recommended it to me after she had used it on her cats urine stain on carpet, I was sceptical if I'd get the results I wanted but it really works. I am ecstatic about now and recommend it to anyone who listens. 5 Stars from me ⭐⭐⭐⭐⭐”

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Posted 10 months ago

“My pets love to do their business inside. I have tried all different hacks but the smell just stayed. I tried Petlab and I will not be purchasing anything else. Love this product and it works.”

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Posted 10 months ago

“This product is amazing i would recommend anyone with a pet to give it a shot”

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Posted 11 months ago

“Great quality, exactly as ordered, quick post. Highly recommended.”

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Posted 11 months ago

“After trying a few products on my artificial turf I now only use Petlab. I own a grooming salon and have lots of doggies wee in the yard, this definitely keeps the smell at bay. Great product.”

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Posted 11 months ago

“Ordered enzyme concentrate for artificial grass to remove smell Great product, works well to remove smell for a long while, many thanks”

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Posted 11 months ago

“Excellent product made out washing smell fresher and it also cleans the washing machine as well great product highly recommend”

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Posted 11 months ago

PetLab is rated 4.8 based on 2,417 reviews