PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,426 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Absolutely love PetLab products. Any little 🐾🐾accidents are very quickly cleaned up leaving a lovely fragrance.”

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Posted 1 year ago

“I'll continue to be an ongoing customer because quite simply the products actually work and the customer service is excellent. There's always a risk buying online, always wondering is it just marketing hype or does it actually work......and that's what determines a one time client or a return customer. The products smell amazing, work quickly and so easy to use. Highly recommend the PetLab products.”

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Posted 1 year ago

“As a dog owner I use fake grass dog toilets in my small yard. Previous to finding PetLab I used to fuss about with detergent, vinegar, bicarbonate soda trying to clean and remove stench. None of it worked well. PetLab was the game changer for me and I would now be lost without it. It simply does the job perfectly. I gave some to a friend this week for a carpet accident - her text back " that stuff is amazing!"”

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Posted 1 year ago

“E.N.Zyme solution works an absolute treat - better than anything else I have tried!”

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Posted 1 year ago

“Great products, keeps my house smelling fresh and clean. This is my second order”

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Posted 1 year ago

“Living in an apartment with a puppy/being a clean freak (this is not an understatement) this product is amazing.!!!”

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Posted 1 year ago

“This product is perfect for the small area of artificial lawn we have with our 2 dogs. We use the disinfectant then the deodoriser once a week and it works really well. If we have several really hot days in a row we sometimes have to reapply in just under a week but most times we don't have this problem. It leaves a nice vanilla smell 👍”

PetLab 5 star review on 14th February 2023

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Posted 1 year ago

“Excellent customer service! The purchased product was packed and sent almost immediately. I also had a query about a product. I left a message on the answering machine and it was answered very promptly with efficiency and courtesy. I purchased a Grubby Paw Mat. It was so good, I bought another one!”

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Posted 1 year ago

“first time I've used pet lab for outdoor and indoor.. I'm really happy with how it takes the urine smell away”

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Posted 1 year ago

“I ordered PetLab to clean artificial grass on my balcony it sadly has not worked at all. Still trying to find the perfect product to remove pet urine”

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Posted 1 year ago

Hi Stephanie, We're so sorry to hear you didn't achieve the desired results, there are always variables that influence the results, and that's why we are here to help! Please feel free to email our customercare@pet-lab.com.au team for further advice or assistance, we can also refer our cleaning specialist who can call you to run through best applications! Take care!

Posted 1 year ago

“Very happy with the prompt delivery of my order and very happy with the products as I have an old dog who now has some incontinence issues.”

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Posted 1 year ago

“Amazing product. Works perfectly to remove urine odours from floors and even carpet. I've even used it for the odd child mattress accident. Really good value when buying in the larger size bottles available too.”

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Posted 1 year ago

“We have a 5 month old puppy who has had zero bladder control these first few months - little accidents everywhere. But thanks to Petlab, no stains and no nasty smells. This product truly works and I don’t know where I’d be without it!”

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Posted 1 year ago

“We have been using the laundry detergent and the Enzyme odour remover for quite a while now. Both products do the job really well- in fact, we couldn't live without the odour remover. We use it in a fillable mop and it's easy to deal with the many accidents we have in a house with multiple cats and kittens.”

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Posted 1 year ago

“The turf Oder stuff does not even work waist of 60$ will definitely NOT ORDER AGAGIN”

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Posted 1 year ago

Hi Taylor, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 1 year ago

“Good quality products a little expensive but great quality”

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Posted 1 year ago

“I found it easy to order from the PetLab website & I received my parcel within a few days. I’m new to these products so haven’t tried all of them yet. Loving the dog mat & drool/slobber swabbed so far & looking forward to trying the laundry detergent this weekend.”

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Posted 1 year ago

“Pet Lab odour removal products worked for me when everything else failed. Best of all - no horrid cleaner smell - it's more like vanilla and I like it.”

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Posted 1 year ago

“Great product use it when my puppy has an accident and have found it great no smells left behind have now bought for our holiday house”

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Posted 1 year ago

“The product takes away the urine smell more than any other product I have used”

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Posted 1 year ago

PetLab is rated 4.8 based on 2,426 reviews