PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service on top of a great product. Love the smell and it really does get rid of the lingering cat pee odour.”

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Posted 10 months ago

“Have been using PetLab products for about 2 weeks now.Gunther has only had a couple of mishaps since using the products… my carpet is loving the products and so am I…”

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Posted 10 months ago

“I have only been a pup parent for a week, but so far, PetLab products have been absolutely a lifeline!”

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Posted 10 months ago

“We have a section of artificial turf for our new pup to use as a toilet in an enclosed area on concrete and use pee pads under it. The area was getting a musty smell even though we washed and dried it regularly. Since using the outdoor turf cleaner and stain and odour remover that is no longer an issue. The turf dries out quicker and we also use it on the concrete. Highly recommended. Glad we found this The concentrate goes a long way.”

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Posted 10 months ago

“Thanku this product is excellent”

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Posted 10 months ago

“I’m still not 100% sold. Cat pee n a larger area. The smell is getting less after 3 applications but still seems to have a way to go I think?!”

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Posted 10 months ago

“As a new supporter of Pet Lab I love this product. It works really well & is exactly a described. I totally recommend EN ZYME solution Stain & Odour Remover”

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Posted 10 months ago

“Easy to order, fast processing and great products”

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Posted 10 months ago

“Great products, my dog likes to get muddy & run inside the mats & throw rugs have been great to help protect us from muddy paws”

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Posted 10 months ago

“These products actually work! They do what they promise. Quickly, efficiently and with little effort on my part - just what you want. And another nice thing about the products is that they have a very pleasant aroma. Definitely a plus. I am very happy with my purchase.”

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Posted 10 months ago

“Very happy with your product l have fake grass and two small dogs and l use your product thanks maryanne”

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Posted 10 months ago

“We purchased a doer-upper home in Dubbo in January 2024, it previously had many animals living in the yard and home and it stunk of urine. The wooden stairs and every corner were particularly strong.-`Cat urine` a vet nurse friend of ours said. She suggested Petlab to us and said she owns cats and that your product is all she uses and that it is the only product that works! Your Stain & Odour remover product worked very well and we will recommend it to others.”

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Posted 10 months ago

“The enzyme smell remover is extremely effective on my artificial grass. Was very surprised and would recommend”

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Posted 10 months ago

“The best product for eliminating all odours, not just doggy smells. Besides the obvious dog accidents, I use it in the washing machine when it gets that musty smell, husbands work boots and and rubbish bins. It doesn't mask odours like disinfectants or air fresheners but actually eliminates them. I would highly recommend.”

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Posted 10 months ago

“I cant believe it actually works. Will definatly be getting more when needed and trying some of the other things.i even gave my daugter some and she found it great too. Thanks pet lab”

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Posted 10 months ago

“Everything is clean and no bad odour left. We are very happy with the results!”

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Posted 10 months ago

“Our puppy still gets a little over excited at times so having petlab to use indoors has been great, removes odors from floors and pet beds and love that it’s all natural!”

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Posted 10 months ago

“Absolutely love the product and the smell of the carpet cleaner…. The smell through my house amazing. Easy to use my kids even help”

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Posted 10 months ago

“Love the product, gosh it smells so good, does not leave a cat pee smell at all. About to do a second order, and I’ve just told my sister to order some too.”

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Posted 10 months ago

“The stain and odour remover does work. The fragrance is lovely, not like a cover up. Old stains do need a little rub, but am impressed with the results.”

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Posted 10 months ago

PetLab is rated 4.8 based on 2,417 reviews