PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,431 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“This product really works, have tried others which only masks the odour and are more expensive , highly recommend”

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Posted 3 years ago

“Very happy with the service I have received from your company. This was my first purchase and it arrived damaged and PetLab responded immediately. I highly recommend them.”

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Posted 3 years ago

“Yes eliminate,s most. Doggie smell in my small courtyard”

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Posted 3 years ago

“I've been very happy with the whole PetLab experience. Easy to order online, arrived in a week and simple to use. The smell of the product is nicer than I expected and seems to have totally removed the disgusting dog urine smell from our back patio. Would recommend.”

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Posted 3 years ago

“Very efficient and friendly company. Product arrived very quickly and we are very pleased with PetLab.and their products.”

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Posted 3 years ago

“Fantastic products. I have been using the Enzyme sprays because my cats like to pee where they aren't sipposed to. This stuff really works. Amazing!!!!!”

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Posted 3 years ago

“The products are top shelf, they really work! One pup over house training and no stains !”

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Posted 3 years ago

“The pet stain or is the best I have ever used”

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Posted 3 years ago

“This product is your sanity saviour. No more odour no more accidents. Just a happy house. I use it on bedding and floor surfaces it really works I give it 100 +”

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Posted 3 years ago

“Excellent product. 👏👏👏”

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Posted 3 years ago

“Love the products. My daughter used to complain when she came in door about regi dog smell. No more your products are very good.”

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Posted 3 years ago

“Great product that rally works well Fantastic team that followed up on my missing package promptly Thanks so much pet lab”

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Posted 3 years ago

“I have started purchasing The PetLab Products as I was impressed they were not harmful to dogs and I am able to spray the disinfectant on anything. I will say the last two orders I have received I have been disappointed with the smell of the product. The very first bottle we were delivered of the disinfectant had a lovely vanilla smell. The next one I purchased had hardly any smell at all and the last one that was delivered last week has a citrus smell that is not appealing. There needs to be more consistency with the product range.”

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Posted 3 years ago

Hi Beverly, Thank you for taking the time to provide feedback. I have checked your order and can see you have purchased two different products with us; 1) Is the urine stain and odour remover which is a lovely vanilla (natural) scent & the other; 2) Is the Healthy Habitat Disinfectant which is a very light (natural) lemongrass smell. This is why you are finding them to be quite different, I do hope this offers a good explanation for you. Take Care!

Posted 3 years ago

“The PetLab products are absolutely amazing!!! The stain remover is brilliant and you can’t even tell there was a mark or stain there.”

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Posted 3 years ago

“Fantastic product and smells great”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“Love this product. It has left my artificial grass odour free even with 3 dogs. Highly recommend.”

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Posted 3 years ago

“Great product does, what it claim to do”

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Posted 3 years ago

“Pet Enzyme stain & odour remover. It REALLY works. Follow the directions & you will be amazed by the stains it can remove. No pet odour remains.”

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Posted 3 years ago

“I orded home cleaner, but got fake lawn cleaner. Was sent aknowlegment of home cleaner, provided order no. No response. Rene Doherty”

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Posted 3 years ago

Hi Rene, We certainly did receive your email response detailing your order number, however it was sent to us on Saturday and unfortunately our office hours are business days only. That being said, we have been able to look into your order, and can see that you purchased our outdoor/turf PetLab Plus cleaning solution, we have sent you can email with a screen shot for you. I know that one of our customer care team members has also been in touch with you, and has been able to provide you with further information on how you can still use your current product selection based on your cleaning requirements. Alternative to this, we would be happy for you to return the product to us and do an exchange for you for the preferred product. If you would like to take this option, please let our customer care team know, via our customercare@pet-lab.com.au email. Take care, PetLab Team

Posted 3 years ago

PetLab is rated 4.8 based on 2,431 reviews