PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,426 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“So thankful for a product that is safe to use around our puppy and still cleans properly! Being in a rental, we are extra cautious about smells ect. But petlab has that under control!”

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Posted 2 years ago

“Well done Ty, Everything l used before never worked.Love this product”

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Posted 2 years ago

“Seems to do the trick , I don't have that lingering smell anymore”

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Posted 2 years ago

“Great products and they actually work! My only feedback is to scale back on the advertisement through constant emails. You're products are great and work however the constant influx of emails could possibly repel returning or new costumers.”

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Posted 2 years ago

“I have fake grass in our backyard, the PetLab turf rake, enzyme and turf disinfectant helps make sure there are no smells in the back yard from the dogs. The turf rake is great quality too.”

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Posted 2 years ago

“I used this product last year it was great but this time it is not removing the odour why ???”

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Posted 2 years ago

“Happy with the product but I’ve emailed twice requesting someone give me a call to assist me with an ongoing subscription but nobody has gotten back to me.”

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Posted 2 years ago

“Good customer service Great products. We have 2 cats and a dog living in an apartment. These products have been a godsend and great find. All natural and a fantastic scent!”

PetLab 5 star review on 6th January 2023

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Posted 2 years ago

“I've tried a competitor which I will not name and then I thought I'd try The PetLab and there is no comparison. This lasts longer and does not just mask the urine smell in our yard that has artificial grass but eliminates it as well. I buy the concentrated formula which makes 6 litres. Highly recommended. Don't buy anywhere else.”

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Posted 2 years ago

“I just love this product! Nothing works better in getting rid of urine smells. I even used it in my daughter's car when she spilled a coffee - the enzyme formula completely got rid of the odour. Great product.”

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Posted 2 years ago

“We have artificial lawn in our back yard for use for our furbaby Max as most of the other area is owned.. trying to get rid of urine smell by many home remedies just didn't work so ordered both the Enzyme & Disinfectant as trial run..they were just brilliant and the area is beautifully fragrant now. Have since purchased the larger concentrate bottles & recommended to our our other doggies friends”

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Posted 2 years ago

“Purchased repellant, it was delivered quickly. Will buy from pet lab again and will recommend them to friends”

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Posted 2 years ago

“We purchase concentrate stain and odour product to spray on our artificial turf and around all areas of our backyard which is a courtyard size and it seems to take away all the smell from our dog and also the smell of where a cat seems to be making its mark in our yard. I will continue to purchase this while it still works...”

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Posted 2 years ago

“Stain remover is good. .bit slow on delivery but got it in end”

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Posted 2 years ago

“We were getting a French bulldog puppy and I came across the PetLab urine stain and odour remover. I have now reordered another one as it works so well. the enzyme solution seems to do the treat stopping the puppy toileting at the same spot.”

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Posted 2 years ago

“Great stuff. I highly recommend”

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Posted 2 years ago

“I recently purchased the PetLab Eco Laundry Liquid, after searching for an Australian product that was suitable for cleaning our dogs' bedding & blankets. I'd been using soaker detergents that I found out I shouldn't really be using, and there was still a residual smell on the bedding & in the machine that was noticeable over time. I hesitated to purchase this product for a while as it seemed a bit more costly than the usual laundry detergent & I wasn't convinced that it was going to work. I was VERY sceptical...despite the reviews. Well, I am so glad I went ahead & gave it a go. Only 25ml (ok maybe a bit more for big loads/gentle washes) and there is NO SMELL after, and no need to re-rinse to get all that other detergent + doggy smell out. I am SO relieved and very happy. And it's great to know that this pet-safe formula won't be causing any problems for our dogs. Thank you, you have another happy customer here who will be returning.”

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Posted 2 years ago

“This product is amazing for my astro turf. It keeps it smell free. It very economical it lasts for so long.”

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Posted 2 years ago

“We have a large pup in our apartment, with a fake grass balcony toilet. PetLab products have been great in keeping our pup’s toilet sanitary.”

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Posted 2 years ago

“Best cleaner for really bad dog smell in house. The solution to wash dog coats and blankets is outstanding. Have tried numerous other cleaners from supermarket without results, but PETLAB is the only brand I will only ever use from now on.”

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Posted 2 years ago

PetLab is rated 4.8 based on 2,426 reviews