PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Unfortunately it didn’t work on my couch. I saturated the couch with the product, left it for a day and the urine smell didn’t go away.”

Helpful Report

Posted 11 months ago

Thanks so much for taking the time to leave your feedback. Sometimes with stubborn odours you may very well need multiple treatments before reaching the desired result. If you would like one of our cleaning specialists to call you and offer some tips and tricks, please do reach out to customercare@pet-lab.com.au because we are here to help!

Posted 11 months ago

“As a registered Persian breeder dealing with entire males, I was skeptical in regards to the enzyme solution. I am thrilled to say it actually works. It is a safe product to have around my queens and babies. My cleaning regime now actually feels worth the time as the product works even on stud pens. A game changer in my opinion. The smell is amazing and fresh . Thankyou”

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Posted 11 months ago

“Sometimes with 6 dogs in our household and a puppy, the deodoriser and disinfectant make a real difference. From an unbearable stench to tolerable”

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Posted 11 months ago

“Works well. Only mistake I made was not buying the 3in1 in the first place so I made another order for it”

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Posted 11 months ago

“The only product that truly gets rid of the wee! And smells amazing. We love the stain & odour remover concentrate.”

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Posted 11 months ago

“Invested in this and to be honest I wasn’t convinced it would work….. I WAS WRONG. It is amazing and really does work. The turn around time was fast and communication is fantastic . Happy to support this company !!”

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Posted 11 months ago

“I wasn't sure how to use the product. I have an apartment with balcony. I phoned The Petlab and was advised how to use it and also I hadn't got the right product. It was so helpful to know exactly how to get the most out of the products.”

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Posted 11 months ago

“Absolutely great! We got a couple of hald used bottles from someone we bought a porch potty from and we were impressed! It's a must to keep the artificial turf clean and we have now ordered the sanitiser to use in-house... We have already shared the good news with most of our friends with pets!!! =)”

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Posted 11 months ago

“This product actually works unlike most other products.”

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Posted 11 months ago

“I bought the large microfibre door mat. It's the best door mat I have ever had. It looks good, it collects so much more dirt than ordinary rugs and you can throw it in the machine to wash. I am waiting for my second rug for my front door.”

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Posted 11 months ago

“The Products really do what they say they do, i have a child who struggles with continence and these products have been a life savour.”

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Posted 11 months ago

“After many years & lot's of $$$ I have been extremely satisfied with finding PetLab products. Thank's to advertising on Facebook. I tell all of my pet owner friends about it's great performance.”

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Posted 1 year ago

“These products are simply brilliant at removing pet accidents. Natural products, no nasties, no harm to the environment they work AND smell amazing. I highly recommend you try this.”

PetLab 5 star review on 10th January 2024

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Posted 1 year ago

“Great product. Was using another enzyme product but disliked how similar to urine it smelled. However PetLab urine remover smells oh so good. Does get rid of the pee smell and smells great at the same time.”

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Posted 1 year ago

“Hi, I’m so grateful for your product E.N. ZYME Solution Stain & Odour, I moved into a home that had previously been carpet cleaned & one room had an odour of cat wee, removalists & friends helping mentioned it too, After applying this product & fresh air once it removed most of the smell , so a second spray a week later & the room is now smelling fresh & ready for family/friends to stay in, Thanks PetLab 😃”

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Posted 1 year ago

“Have just started using these products after being owned by cats for many years and find the products fantastic.”

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Posted 1 year ago

“I was super impressed with this product my back pavers really smelled from puppy urine this product is worth every cent I will continue to buy these products you can’t lose when you’re offered a money back guarantee it speaks for itself”

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Posted 1 year ago

“Every product I have bought has exceeded my expectations. I can’t live without the laundry cleaner for the dogs bedding and blankets (they sleep on our bed and settee) and the urine stain and odour remover is so effective and useful for human children too 😅”

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Posted 1 year ago

“Very pleased to the quick response regarding my non delivery and very happy to see that the order of now on its way. Thank you for this”

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Posted 1 year ago

“My sage pussy peas out side the litter box so I used pet lab and it’s great it gets rid of odours can’t smell cat pee I’ve ordered another one I highly recommend this product”

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Posted 1 year ago

PetLab is rated 4.8 based on 2,417 reviews