“Trying to buy a new 235i at near £40k couldn't get a response, called dealer who told me salesman away and would get back to me. Business manager couldn't be bothered neither could the salesman on the other end of the phone. The original salesman never did get back to me.
5 emails, 2 phone calls and many broken promises.
What do you have to do to get some sort of customer service.”
“It's my second purchase from Peter Vardy and change over was as excellent as first customer friendly staff with no hassle and very helpful when choosing vehicle.
overall experience was excellent.”
“Great service from all the team at Peter vardy. They went the extra mile to get us a fantastic car which we love. We would thoroughly recommend Peter Vardy.”
“The salesman,Alan Mccullough was very helpfull and kept us informed at all stages of the deal right up till we got the car,I would have no problem returning to Vardys for future vehicles,I have been dealing with Vardys for quite a few years and have always had good service.”
“I really would recommend peter vardy to any friend or family member for any future car purchase and i will probably be back to the branch in the future to deal with again. I found Kieth Armstrong the sales executive extremely helpful and welcoming and this was good as it put me to ease since it being my first time purchasing a vehicle from a branch!! He was helpful and reassuring always trying to find the best possible deal for me during the process!! He was also regular with phone calls giving me updates about the car and other matters! So in conclusion i would definitely recommend Peter Vardy and i would recommend Kieth Armstrong too and would like to do business with him again in the future!!”
“Everyone at the garage was very polite and could not be more helpful. The sales person, Chris MacDonald, had just the right level of interaction and was very well turned out. I will be going back when it's time to change my care again.”
“Dean was fantastic with me. He was very patient and explained everything well. He was warm and friendly and made sure I was getting the right car for me. Towards the end he felt like one of my friends. I will definatley continue to use your company as my whole family do and I am over the moon with my car. Thanks to everyone who helped me.”
“Our sales experience was good, but on the day of the handover I received a call an hour before I was due to be there saying my car wouldn't be ready (didn't have the V5 so couldn't tax it?!) I asked for it to be sorted ASAP and I got a call an hour later saying it was ready! Confused as to what happened.
Then when I went to pick it up the actual handover took almost 2 hours (ridiculous). My car mats were missing and took 20 minutes for the guy to locate, then I found scratches on the door handles of my brand new car! I now need to arrange for it to go in to the body shop. Not the best experience I've had.”
“i was looked after very well and the staff was very helpful ,I therefor recommend this company to all future customers.by the way the coffe was very good”
“From beginning to end the service given by Bill Nichol was excellent. He made everything straightforward and easy. I cannot recommend him highly enough.
This was the first time in 14 years that I was involved with a car purchase but then I had my husband for guidance and help, And so it was with relief that the transaction went so smoothly.
I was also impressed with the family philosophy not opening on Sundays.
I would certainly deal with Peter Vardy in future. I would also recommend the firm to anyone.”
“Re your email of 24th inst, I have to advise you that , in my opinion, I could not
have been treated any better than I was on my two visits to Peter Vardy's,
Motherwell. The service my son and I received was first class and I don't think
there was anything Ms. McGarry could have done to better it.
I would have no hesitation in recommending Peter Vardy to anyone seeking
my advice.
I apologise for being tardy in replying to your email.
Thank You,
Joe Douglas”
“Salesman very approachable no hard sell took the time to explain the whole process and when I took delivery of the car took the time to explain all the extra functions on my new car and made me feel I portant by offering me something sparkly to drink and allowed me to unveil my new car. Really good service”
“The experience of buying a new car is a daunting one. Not so at Peter Vardy, from the moment we arrived we were met, guided - not pushed, informed and listened to. Brett, our salesperson was pleasant and informed helping us to get to the right car (I had a few requests etc). In all it was an easy experience. Would I go back? without doubt.”
