“new mokka x. Good car, different from original, has more acceleration and sits on the road better. New infotainment was an eye opener but got the hang of it now. Had an internal issue and rate 10 out of 10 for it being handled by vauxhall staff and the director. No problem is ignored if you treat them with dignity and respect while trying to resolve any issue. Endorse peter vardy as a company who cares 100%.”
“I suppose the reason Peter Vardy made me happy was that the sales man Alan McCulloch gave me a few different options on how I could purchase the vehicle I was interested in.”
“Both David and Sam were very helpful throughout the sale, we were made to feel very comfortable and David went the extra mile to ensure the car purchased was made available at very short notice, thank you.
I would strongly recommend Peter Vardy Motherwell to potential car buyers.”
“I am an honest person so I will give an honest review. I was told by Michael Renie in sales that if I brought the Mercedes Ml for the asking price of £25000 that I would receive a three month warranty as standard. A b service by Mercedes because it is due one and that is standard if a car is due a service within three months which is situated right next door too Peter Verdys Michael's words. Plus a full tank off fuel. Well I thought sounds good so went ahead and brought the car. But unfortunately I never got any of the above and this is now five weeks after I took delivery. When they kindly delivered the car and I had signed for it the drivers door would not open so had to climb over the passenger seat. I drove it one mile to have the car washed and noticed it would not speed up. What happened to their 113 point check??Phoned sales manager and he told me to take it too Mercedes which I done. They said the turbo needs repairing and the door needs a new lock costing £1000. After a whole week without the car and the stress trying to get this resolved and numerous phone calls being ignored Peter Vardys finally paid up. Got in the car yesterday and on the screen is showing b service due. So telephoned Mercedes to ask why service is due and they told me Peter Vardys never had the service done. I have been totally misled on numerous occasions. I am booking car in too Mercedes to have it serviced at my expense. Then I will issue Peter Vardys a high court writ to recover the cost outstanding. Mercedes and ford sales team are told if they mislead a customer or lie too them they will be instantly dismissed. Well maybe Peter Vardys need to take a leaf out of their book.”
Hi Dean, Thank you for your review. We would like to apologise for the issues encountered at our Jaguar dealersip. Our Management team have tried to get in touch regarding the issues you have experienced but have been unable to reach you. If you could get back to us at your earliest convenience to hopefully resolve your complaint to your satisfaction.
“I was given exceptional service from all staff I engaged with. The salesperson that I dealt with not only gave me advice and options but ensured it was the best option for me personally. The service I received was over and above than I have experienced and happy to say I would recommend and return.”
“Everything. Ordered aMokka 1.6CDTi 136EcFlx5d through Motability with £749 advance payment on 9/92016.with delivery on 29/10/16 On 14/10/16 Ireceived letter from Motability, everything approved with a/v payment of £899..Visited showroom was told car had NOT been ordered would be 14/16 week to order model from factory. After discussion we were told petrol model in stock,(same spec, engine POWER and drivetrain) and could be ready on 29/10. On 29/10/16 we went to collect car. Car not ready. Told car could be ready for next day at 4.00pm. Arrived at 4.00 had to wait 20 mins for salesman. We were ushered over to his desk here he told us he had another customer waiting.Everything very rushed. Signed paperwork,salesman asked Customer Relations Manager(Claie) to take over. She apologised for all the hassle we had had and handed us over to another salesman to complete handover outside and in the darkness. Handover lasted 10 mins. My wife and I were left very frustrated and angry. We left with NO paperwork, NO INSURANCE cover no Motability pack. The following day my wife took me out in the car, it was only then that I realised that the car had a 5 speed gearbox and on checking further the engine was a 115ps and not a 136ps as we were told that it would be. We had be very badly mislead. You may say I should have checked this fact out for myself, but as my hhealth problem is my eyesight this is not an option and I relied heavily on your sales staff.
I contacted your head office in Glasgow and spoke to your Customer Services manager, she took some details and said she would speak to the Aberdeen Sales Manager to deal with it and that he would telephone me. A few days later he did phone me. After a very short discussion he advised me that I could have "Pulled out at anytime during the deal" and asked hat I expected him to do as he had already waived the advance payment and given my a full tank of fuel,
. This had been agreed if we excepted a petrol model But not before we received a 5-speed gearbox and less powerful vechicle. We also had a £200 voucher as our freid had bought a Mokka A few days before us and we had told the first salesman we dealt with who said he honour this when we collected our car. We have since be told this offer does not include Motability cars. It does not say this on the voucher.
There were many other things that went wrong but I think you will be pullig your teeth out by now as I am.”
Hi Mr Imlach, Thank you for your review. I believe our Management team have been in touch and fully discussed the concerns above. Should you wish to discuss further please let us know at customerservice@petervardy.com
“As per my previous experience with Petre Vardy, Gavin Penny was exellent!. Gavin simplified the whole process for me/us. Each step was clearly explained and any/all questions I had were answered promptly and professionally. Cant fault the service and support I/we received! If I could score more I would.”
