“Went with our grandson to purchase his first ever car at the Aberdeen Vauxhall branch. The salesman Alex Patterson was excellent and addressed our grandson with everything but also making sure that we also understood. He realised the excitement of it being a first car and acted accordingly.
He kept in regular contact with both my grandson and ourselves during the time our changes were being made. Most apologetic when on of them was missed and gave us an open appointment to go back at our leisure to have the change fitted (mud flaps)
All in all a very pleasant experience.”
“We came into the shop not really sure what we were buying and right away the staff could not be more than happy to help my husband and I that lad how helped us was so good my husband how has Ottisam can find it hard to get a long but the lad made him feel just at home I think we came out of your shop and he we so happy that he had got him wife her new car so thank you so much I would defiantly come back to you again”
“On the 9th March we waited in all afternoon for a test drive which did not happen, all sales staff were too busy, we were told every half an hour he would not be long.
The salesman refused to believe that the vehicle was now reduced by £200 online and claimed this related to another vehicle even although there was not another of the same vehicle for sale.
The vehicle was in our possession when we realised that we did not have a parcel shelf nor a boot floor mat. The salesman told us the car did not come with a parcel shelf.
Can you tell us how this could happen after your well publicised 114 Peter Vardy point inspection.
We were also misled when we were told these items were ordered when they clearly were not.
A week later we received the parcel shelf but no boot floor mat.
2 weeks later the salesman delivered a mat to our house which was not the right one, the mat we need is a foldable one which stays in place when the third row of seats are raised.
WE ARE STILL WAITING FOR THE MAT”
“Chris Marshall sales advisor at Dalgety Bay made the whole process effortless. Listened to all our requests regarding our new car and the outcome for was very satisfactory. Staff at Peter Vardy were very friendly. The whole process was a very pleasant experience.”
“Patrick, your salesman, was very helpful and attentive and provided me with sufficient information for me to make an informed decision on my purchase.”
“Promised bodywork blemishes would be rectified they weren’t
Only one key
Told mats would be left - they were removed
Since picking up the car it took 4 calls to finally be told the second key is on back order but no timeframe as to when it will be ready”
“All the staff are so friendly and go out of their way to make me feel welcome and relaxed.
No hard pressure selling, just a polite and professional discussion, givi”
“We received excellent service from Andreas at Dalgety Bay. We're very happy with the car we've bought and the process of purchasing it was easy and enjoyable.”
“This is the second car I have bought from Peter vardy Edinburgh. The service is always good and the offer to test drive any car always helps. My son will be 17 this year so we will be back to see what you have.”
“The salesman Gavin Woo in the Aberdeen branch was excellent.I asked for him as he had sold me a car 3 years previously and I had excellent service then.”
“As you walk in the door, the Reception staff couldn't have been more helpful, they gave me a coffee, and went to get Jacqui McGarry the Motability Agent. Jacqui, was extremely helpful and talked me through various options on vehicles. After I decided on the car she kept in touch to keep me up to date with how my order was processing.”
