“Buying a car for the first time was daunting to me however when I went in with the help of thomas it was made very simple and easy. I was told about different plans and what would be best for me as a new driver which was really helpful as I had no clue. Everything was explained clearly and thoroughly from start to finish. The Customer service from Katie and Thomas was absolutely outstanding and I felt really welcome and comfortable throughout.Would highly recommend to any and all friends or family looking to buy. Really good work,well done!:)”
“Very friendly , helpful and efficient. I've bought many cars over the years from many dealers and found this to be a very refreshing experience. Not many places left with this level of customer service”
“For me, buying a car was the equivalent of sticking a hot poker in my eye. Ross Couttie made the entire experience painless. He is a credit to your team.”
“I have been dealing with you guys for the past 6 years and have always got the best deal and you guys always look out for me. A special mention to Kevin McCram in your Aberdeen Vauxhall branch as that's now 3 cars I have purchased from him and he always looks after me”
“My husband and I were first time buyers and were pleased with the car we bought from Peter Vardy in Aberdeen. The salesman was attentive and made the process of the initial purchase of the vehicle smooth.
Unfortunately, we did have some hitches with the car which were rectified but needed to do prompting and chasing up to get them done. The car was bought under the Network Q, so we were disappointed to find the front tyres were not at Peter Vardy standard and we needed to book the car in for replacements. We were promised it to be done within the hour and were left waiting 2 hours and had to keep prompting staff to find out how the job was getting on. We were unable to get a courtesy car and only are a one car family so needed the car back for other commitments.
The car also came with 1 year road assistance. When we got home we could not find any details of what it covered in the hand books that came with the car. We contacted the garage at Peter Vardy, Aberdeen, to be told to phone the number on the booklet. Which we did, only to be told by the person on the phone to call the garage. Which we did again. It took a few chase up calls and personally going in eventually a manager dealt with us and swiftly gave us the paperwork. This was frustrating and felt like a 'Jack in the Box'. Any car we have bought in the past the detailed explanation of road assistance.
The car also had a 'smoky/stale smell' to it. This was dealt with and they took the car in and gave it deep clean.
The above hitches were eventually dealt with and are enjoying driving the car but would have been completely happy if we hadn't had the above to deal with.”
“On receiving our brand new car there was no windscreen wash in the resevoir. We picked the car up in heavy rain and it was only when we got home and it had dried off that we noticed that the rear passenger panel was badly scratched. The Sales supervisor in the Kirkcaldy branch argued that the PDI had been carried out satisfactorily but eventually the car was resprayed as the scratches could not be polished out. The young salesperson was very accomodating, more than could be said of his boss!!!”
