“The sale was fine. I then had my car for 3 days and the battery went flat. I was told they could not provide a pick up service for my car. After being hung up on twice I came to the store. I was told they could not get my car. After about half an hour they then decided that 'the terms and conditions' had changed and they could infact pick my car up. My car has been gone for almost a week now and ive phoned every day to be told my car isn't ready even though all it needs is a new battery. I was also phoned a couple days ago and told I had to pay £400 for the new battery - even though my car is under warranty. I was told the woman would speak to the warranty people to see if this was right and she would get back to me, however she never phoned me back to tell me whether or not I had to pay. Total lack of communication here. I phoned again after two days of no contact about my car and was told is it still not ready and I would be phoned when to pick it up. Appalling customer service. Would not buy from here again.”
“Having had a bad experience at a different Peter vardy dealership, I chose to go to the Motherwell branch as that is where I bought my first car and the staff were so helpful and really nice. The salesman Kevin couldn’t have been nicer and ensured I had a good experience this time round, I love my new car and I’m so happy I went back here!”
“All staff made me very welcome and special to them as a customer, the financial deal I received on my Corsa which was traded in against a 67 Registration Viva SE and the finance agreed on my new car was more than acceptable to me, the service and attention received throughout the whole process was very professional, when I collected my new car it was superb.”
“I was happy with the first car I bought until the second day when it developed faults and even after sorting this fault another developed. Also, the car didn't have the usual paperwork and after two weeks of pushing to get it I was told that the previous owner had lost it. I also had to push for a hard copy of the MOT which I shouldn't have had to do. All in all I was not happy with everything and took advice. I emailed the salesman and told him that I had done this and said that I was rejecting the car and either wanted a refund or the chance to take it back and buy another car from them. No reply was forthcoming so after a week and a half I contacted the finance company and a few days later I received a call from the Peter Vardy garage saying that I could take the car back and pick another one. It took a month to get to this stage which is unacceptable. My second car however is in much better state and so far so good.”
