“Had to report an issue with the cooling fan on the car 3 times before it was finally investigated and resolved. The engine management light came on after only driving the car once and the related issue was apparently resolved but the cooling fan problem was still in existence. The service rep refused to provide paper work detailing what work was done on the car.
I was advised that the fan coming on extra loud was probably related to the coil pack issue which was apparently sorted out. This was not the case as the fan problem was experienced again after only a minute or two of driving and was in existence before the engine management light came on anyway. When I took it back I was advised that the problem may just be due to heavy traffic in the area. I have never heard a car make this noise before and I drive in heavy traffic every day.
Eventually the fault was acknowledged after half a day spent waiting at the branch and parts had to be ordered. We were advised the next day that the car could be booked in 2-3 weeks later for a repair which is ridiculous for a newly purchased car. We had lost confidence in the car and requested that it was collected and repaired. After turning up late to collect the car this was the final straw and we returned it for a refund.
The car also was delivered to us with no boot liner/carpet which was an inconvenience. It also only had one key, which fair enough was on order, but was another inconvenience and goes against the used car promise of Peter Vardy.
The used car promise also advises that there will be no dents or scratches in the body work. We pointed out several before purchasing which all apart from one were fixed. There were still however several marks and scratches on it which we had not noticed so clearly it is up to the customer to call out every single mark on it.
If the mechanical issues had been dealt with more quickly and a better level of service had been received we would probably have kept the car and accepted the other inconveniences but overall the situation was dealt with very poorly.”
“I got the car that i initially wanted, the sales assistant (Thomas) was brilliant from start to finish and i was contacted throughout the whole process”
“From my first contact with Peter Vardy, Dalgety Bay, the staff were extremely helpful I was given plenty of time to view the vehicles without someone hovering about - although i didn't have to go searching for a salesman. the choice of vehicles was very good too. When I contacted Peter Vardy two days later via the website, I was phoned at the time I requested and given a suitable time to go for a test drive.
Again, the staff were extremely helpful. Jack Glen, the salesman, couldn't have done any more to assist my wife and I. He explained every step of the buying process, and answered all of our questions very clearly. I would certainly return to Peter Vardy, Dalgety Bay without any hesitation.”
“Friendly and helpfull staff at all times during my visit William my advisor at your store was out of this world thank you very much Peter Vardy i will be using you again thats for sure”
“The car we liked was sold to another store while we were on a test drive (Black Corsa, 8k).
A replacement was identified with less mileage but a sticker price of 8500£. We'd agreed a compromise of total of 8500 with scotch guard included. 300£ Deposit paid and balance outstanding 8250£.
In the write up, the trade in of £400 was added on top rather than being taken off our agreed £8500 total. With the deposit, it meant i paid over the sticker price (£8900). I raised this when it was identified (2/2) and I'd agree to take a call back from the store manager 5 days later on the Tuesday (7/2). I called again on the 14/2 but haven't had a call back yet.
Hadleigh was friendly, very personable and knowledgeable about the car and during the test drive.”
“Made the process of buying new car an ease and never felt pressured into having to buy. Also felt that they were not trying to push car on me and that i was going to get the car i wanted in a time frame which suited me”
“From the moment I walked into the showroom, i was greeted with a smile and can I help,
the whole experience of buying my new car, was an absolute pleasure, certainly will be recommending Peter Vardy to friends and family. I would like to give a special mention to Gary Herbert, a rell pleasure to do business with, and the whole team.
Thank you.”
