“I visited the showroom, advised the sales person of my budget. As they did not have the colour and spec of vehicle required the salesperson kept pestering me and I feel as if I was bullied into buying a higher spec vehicle for much more money. The vehicle also doesn't do some of the things I was told it can do (like receive text messages and see sat nav on screen if I attached my phone via USB). After I had purchased the vehicle I received several e-mails saying that the company had offers on for brand new vehicles, so if I had not been bullied into buying the car I could have got the same vehicle for less just a week or two later”
Hi Craig, I would like to apologise for the way you felt you were treated at the dealership whilst purchasing a vehicle. We have passed your details to the relevant management and asked them to contact you as a matter of urgency to resolve your concerns. In the meantime should require urgent assistance please don't hesitate to contact us on customerservice@petervardy.com, Thank you for your review.
“well I was happy until I realised this survey was not a simple pick an answer and that I have to actually type an answer and I cannot get past the page untl I have typed something in”
“The sales person Chris Marshal who listened to our needs and found both a car and a package that suited us financially and we were very happy with his easy going method of selling we felt we had as much time as we needed to decide without any pressure”
“Now the 3rd car I have bought fromPeter Vardy and such an easy process and a big thanks to Steve the cars salesman for a top service in assisting in the purchase”
“I feel the time that was taken with us and the fact there was no pressure on us to make any decisions right there and then made us relaxed. And considering the young man who dealt with us was new he was a pleasure to spend time with and was very knowledgable I would not hesitate to come back in the future.”
“I found the person who facilitate my deal extremely competent, polite and patient (Mr M. Murray). The car is in very good condition and I felt that I could trust Peter Vardy's care of it. Customer care has been excellent both during the time I chose, tried and bought the car and when I went to collect it. I hope post-sell customer service will be good as well.”
“Every individual who worked in the Motherwell branch of Peter Vardy was friendly, knowledgeable and very welcoming. The whole experience was made very easy due to the hard work of the staff and I felt a high level of trust towards them. Complimentary shortbread was a nice touch.”
“Salesman went to great lengths to find us a car that met all of our requirements, not just limited to what was available at his branch but across the whole network. He kept us fully informed of progress from ordering the vehicle to it arriving at the branch for collection. There was a small dent on the car that wasn't known about and the salesman took full ownership of getting this fixed, including arranging to pick up and deliver the car back to us himself. Excellent service all round.”
