“I am very happy with the service I have experienced at Peter Vardy following my recent updating of my car. Your salesman Scott Clark proved very helpful and efficient and Stephen Keith who dealt with the handover of the vehicle, was very pleasant and extremely helpful .”
“Great service. Was in to get my first car and was dealt with really well, and even chose my car on the day! Only thing was they said they would paint the alloys black for me and didn't but not that bothered about it.”
“Arranged to view a car on the same evening as I made contact. That morning I received 3 communications from Peter Vardy staff confirming the appointment, sending a video of the car and telling me who would be meeting with me. I drove 40 minutes to get to the garage and when I arrived I waited 15 minutes to be seen, then spent 25 minutes giving the rep my personal details, to then be told the car had been sold earlier - appalling service. I will be telling everyone not to even look at Peter Vardy for a car. Initial excellent customer service with absolutely no follow through. If I ran my business like that, I would be out of business!!!”
Hi Jean, I'm sorry to hear of the service you have received and can only apologise for this. I have passed your review to the customer service team who will be in touch to discuss. Thanks, Team PV
“The sales man John Clifford and his colleagues went the extra mile to make sure that I really got what I was looking for and the after sales care has been excellent looking forward to spending many more years as a customer”
“Purchased a car (Seafield, Edinburgh) and when it came to the day of delivery, I called to see if everything was ok and it transpired that they sold the car to someone else who came in AFTER I bought the car!!
This was also despite a £500 deposit and confirmation print off of the sale.
I gave them the chance to redeem themselves however I don't contain much hope of that. So I have been left extremely disappointed.
I lodged a complaint but no action so far to correct things. Think Im being fobbed off, which they have done before. Ridiculous treatment,. never using them again.”
Hi Brian, I'm sorry to hear of the experience you had with our Vauxhall Aberdeen branch. Your details have been passed to the management team who will be in touch soon to discuss. Thanks,Team PV
“My first time with your company, was made to feel very welcome by the agent and he was very helpful, car was a week late but that had nothing to do with the agent he kept me informed of what was happening, phoned me as soon as the car was due in”
“Kevin was very friendly and a great help in the see through of the sale. He kept me informed about all from start to finish. Explained GAP very well also so took that option also. Very good experience and will be seeing Kevin when I'm ready to trade in for upgrade.”
