“The options for the finance were not explained at all. Poor service costing me extra as I was meant to collect the car at th begging of the week but they didn't even pass my details to the finance company untill the day that I was supposed to collect the car which meant everything was delayed and this also cost me £30 a day as I had to rent a car untill I could collect my car.”
Hi Amir, Thank you for your review. I'm sorry to hear your experience did not run smooth. Please send us your details to customerservice@petervardy.com and the team will be in contact. Thanks, Team PV
“Visited Peter Vardy BMW in Edinburgh and was immediately greeted warmly, Had a chat with Tomasz where I told him what I was looking for and what my budget was, he knew exactly what I wanted and we were soon test driving the car I’d dreamt of! Excellent vehicle handover by Jamie, the whole experience was fantastic - I’d definitely recommend Peter Vardy BMW and will be back when it’s time to change.”
“When viewing the car there was some things pointed out that needed seen to. I proceeded to come and collect the car last Saturday. And low and behold the issues were not rectified. The salesman took photos again and advised that some one would be in touch soon to get it booked in. Well it is nowsix days later and no one has contacted me. Also I have still not received my V5 for the said car. It does not take that long nowadays as it’s all done on computer.”
Hi Jacqueline, Thank you for your review. I'm sorry to hear of the issues you have had. I believe our Sales Manager has been in contact now and we are working to rectify your concerns asap. Thanks, Team PV
“From the minute we stepped foot into the car showroom the salesman, Ryan Fitzpatrick, was very attentive.
He listened to all the requirements that I was looking for in a car and was able to fulfill all my needs showing me different models of cars and explained clearly the different features they offered. He took the time and explained all the different options that were available concerning payment and answered any questions and queries I had. I would highly recommend Peter Vardy, especially Ryan, for their service and will definitely be back when I’m looking to renew my car again.”
“Always recieve a very warm welcome.
Staff eager to ensure customer expectations readily considered
Discussion on pricing (newcost & trade in) freely considered
Vardy goes out of their way to retain/ satisfy established customers”
“I recently bought a car from Peter Vardy in Motherwell and the staff were very nice and friendly. They explained everything very clearly and made the process very easy and concise. I would highly recommend this garage to everyone!”
“I had a video of the car sent to me and based on this I went and viewed the car. I bought the car and the sales person and all other staff I dealt with were very helpful at this point. Upon buying and paying for the car the total opposite has happened. After driving the car home I noticed that the car mats which were in the vehicle were now missing (might seem to be not a big issue but they were a limited edition to match the interior). I contacted the garage and was told they would look into where they were and call me back. When they did eventually call back they explained that the mats were removed by their valeters and thrown out as they were totally unusable (I felt not their decision as they were not even Peter Vardy employees), and in my video of the car the salesperson commented on how good they were and that they matched the interior. After I contacted the salesperson I dealt with, by phone and email, I was assured that they would source another set of mats for me (not original set but a set that would fit). Eventually I felt I was being given the run-around after my emails were not being replied to, I then spoke to the used car sales manager who told me he would sort this issue and order a set of mats, three weeks later and again numerous phone calls to the garage it was obvious again that they were not even ordered. Not giving up and being told that they were on order again and due for delivery in a couple of days, I then contacted the part department myself to again discover they were not on order. The parts advisor then took up the issue with the used car sales manager and his own manager. In the end due to internal politics about ordering the mats, the parts manager took it upon himself to order them. I have now, after nearly 2 months of getting nowhere, have a new set of mats. A big thanks to both the parts advisor and his manager for resolving this issue. On the positive side the car is running fine with no issues.”
“We had excellent help from Gemma Sim. From the moment she came forward we sensed that this was someone that would give us facts and not just sales talk.10/10!!”
