“The service received at the time was first class. I was not rushed through anything and any questions were answered to my satisfaction.
I note that there is no opportunity within this review to make further comment, so I would take the opportunity here.
I was disappointed to find that within one week of making a purchase that I am invited to a VIP event with various inducements/ gifts available to purchasing customers. I would have considered that in the interests of good customer relations that there would have been flexibility in the timing for those making a purchase within a certain timescale of the planned event, which must have been known about at the time I made my purchase.”
“5 star rating is purely for Ross Couttie (Sales) and Katie Johnstone (Handover). I cannot fault their commitment and dedication. The Sales Manager (Scott, if I recall) was too pushy, becoming on the verge of annoying. Some customers may like that approach, I don't. I was happy to deal with Ross only.
Now, if you had asked me to rate the interior/exterior of the car on collection, this would be a rating of 2, verging on a 1.
This car was meant to have been given a full valet, however, the inside was in the same state it was in on test driving as the crumbs and stained seat (assured this would be gone!) were all still visible. The dials were splattered in what looked like spray polish and possibly had been forgotten to rub in. The inside of the windscreen looked like my 18 month old daughter had attempted to clean it! The outside of the car was worse. Given it is a white car I can appreciate it may be difficult to get every bit of polish off but not half of each door panel! Looking down each side of the car was a disgrace. Also, marks I had pointed out on test drive were still visible which I was assured these would be removed once polished but they weren't! There was also a chip I had pointed out and again assured this would be dealt with. You guessed it, it wasn't! All I can say is thank goodness Katie was there to go over and above her job description and get the chip sorted by her own fair hands, polishing out the marks, and then to top it all off, she even took us to the petrol station to put the £20 worth of fuel we had paid for in the car as this had also not been done prior to us picking up the car! Overall, it took an extra hour to sort this all out, over and above the hour we had done the handover paperwork - hence I've rated the "Handover" section at a 4.
I cannot fault Ross or Katy, they were 1st class. But, whoever was responsible for making sure the fuel was in the car and the valet, then they should have a read over their job description to refresh their memories as to what they are employed to do.
We are currently looking for a second car, which Ross is checking out for us, however, if the experience at the last stage of purchasing my current car is anything to go by then this has put me off slightly taking anything forward.
I look forward to hearing from you.”
“John was lovely and very helpful answered all questions we asked. But coral who did the final papers was amazing lady and made our experience amazing and so joyful will defo recommen youse to people.”
“My car was not up to standard when I was called in to collect it. Wasting a day of my holidays from work. Then it was still not in a good state the 2nd time I was called in to collect it wasting another day of my holidays from work. I feel like some sort of refund/discount should have been offered to accommodate this obviously unhappy customer.”
“Peter vardy wasnt the experience i expected when buying a car.the sales never stuck to what they promised either which was dissapointing.i got the car i wanted in the end but overall wasnt impressed.”
“They helped me out with all aspects of the car buying purchase im very pleased with the salesmen involved and all the other staff i interacted with to arrange insurance and chabge over.”
“The sale person did tell me what car had ,After service is bad would not buy a car from you again,Tell Peter vardy to phone me and I will tell him the service got at branch at seafield was really bad,”
“The service from start to finish was excellent. I loved the online chat, it allowed me to get instant answers to the questions and requests that I had. The follow up from that was quick and flawless. A pick up service was organised on a day that suited me where one of your salesman would collect me from my home and take me to the showroom. I thought the video link to my email address showing me who would be picking me up was a fantastic idea. Nothing was too much trouble, pleasant interaction, service with a smile and offered refreshments at regular intervals. The overall deal has made me so happy, I am very pleased with my chosen car.”
“The service was great Sam and Reece were very helpful..I always find that there is never any pressure at Peter Vardy and everyone are very helpful.It was nice of Sam to phone us after we got our car these little things mean a lot.Also the shortbread was a nice surprise.We certainly will be back.
Many Thanks to everyone”
