“I was told by the salesman that my warranty covered tyres. Which it didn't. I have had trouble starting my car. I was told it would be over £100 to get a diagnostic check. It turned out there was an issue with the coding in my key. I was told it was not covered by warranty. I was told I would be charged for both diagnostic check and labour. I feel the issue is not my fault and, considering I have not long bought the car I feel this should have been rectified for myself. The spare key I was given with the car is faulty. I have spent around £17,000 on cars from Peter Vardy and feel very disappointed that they would not fix my key. Also, I was told several times that someone would get back to me from the garage when my car was in getting checked and I never heard at all. I was left without my car until the next again morning. I was promised someone would call me back. I feel very disappointed by the service.”
“First class service, not rushed everything was explained clearly. Car delivered on time, salesman, Okey, was professional and very pleasant to deal with.”
“Went to pick car up on a Wednesday after deposit was paid on Monday with the understanding the leak in the boot and the scratches on roof and doors to be taken off by Wednesday to which no work was done or attempted and was told car be ready by 3pm to which it was not so had to wait 1h I was at the showroom for 2:45pm I got home at 6:30pm. Had to go back week later to get the car fixed correctly , I live in Forfar and this was in Perth and car would be in all day to be asked do you really need a courtesy car then to be given one with hardly any fuel to get me home and back to Perth yet document stated half a tank it should have ,so went back to be told was enough fuel in it which I knew there was not so left ,was heading back to Perth got to Cuper Angus when it ran out of fuel so phoned up to be told it was my fault yet asked for fuel to be put in and never got ,then to be told I would have been refunded for fuel so what was the difference in your staff putting fuel in when I asked to me putting it in. Took them 2 hours to get fuel to me on the roadside of a busy road . Get car back for under 24h and scratches returned and water in the boot. Had to be re booked back in yet again you had it 4 days yet work only done on it for 3 days as rikki said Tuesday to bring it in yet on his day off so other staff had not a clue what was going on . Get car back eventually and with a log book . Just got MOT certificate last week 11/06/18 I bought the car in April . Just got told lies apon lies and pathetic excuses all through this stressful experience to the point was about to had car keys back and go someplace else.”
“The aftercare experience was shocking. There were multiple papers that I needed to sign that I hadn’t been asked to sign so had to come in after I’d recieved my car in my own time due to someone else’s mistake.”
“Peter Vardy is a great place to buy a car. There is lots of variety. The staff were amazing. Very helpful and friendly. I recommend you buy a car from Peter Vardy.”
“Agonising sales meeting (where the salesman barely listened to our needs and made lots of assumptions) - as a result we had to endure almost three hours of info gathering with him spending most of the time in the back office discussing with the "manager". After that extremely poor communication (failure to reply to emails, failure to send docs that were promised, very last minute notification of when the car could be available (which meant last minute dashes to the bank to arrange payment), problems with the car (rear row of seats were not functioning - and woeful response from the salesman and service team)... not a great experience!!!”
“Great customer service from Chris, his manager and the service desk. Got a great deal and wasn’t oversold so will be back every time I’m looking for a new car.”
“My first time buying a car from Peter Vardy, Dalgety Bay, probably not my last , from the moment I met my sales executive my experience couldn't have been better ,he was knowledgeable and very attentive to my needs . I have already given feedback stating that the company would do well to keep this person in their company, and other car sales companies and their executives would do well to follow this young mans example.”
