“The processing of purchasing my car was very good as they helped me accommodate my budget the best I could.
The only disappointment factor was the mat the day I was to pick up my car I was told I could around 30mins before pick up that it wouldn’t be ready for another day. Due to this my insurance on my current car had run out. I was told by the sales man Colin that this would be covered by peter vardy. I went ahead and paid for this to happen and transferred the proof of purchase and receipt to be reimbursed for this insurance. I have not been called or emailed to inform me that I will get my refund and am very disappointed. I would have left a higher score but unfortunately I am now feeling like the customer service is a matter of importance as I have collected my car!”
Hi Ashley, I'm sorry you have had cause to complain. I will have the Sales Manager contact you within the next 48 hours to resolve your concerns. Thanks, Team PV
“the sale of the car went perfect,it was before I bought the car upset me I took my car down for it to get a check as I had a problem with it,i was told to repair it it would cost £2000,then you charged me for the pleasure £108 I honestly thought you would withdraw this on the grounds I bought a car £11700 worth I believe I am a good customer I get my car serviced by your selves mot as well,surely you understand this hope to hear from you regards William cashmore”
Hi William, Our Sales Manager has tried to contact you regarding this and left voice mails. I will have him call you again to discuss. Thank you for getting in touch. TeamPV
“Great customer service from Michael and Gavin. went the extra mile and sourced a vehicle from another hardy garage to ensure we were comfortable with our choice.”
“I bought a Astra last Thursday drove it home that night fumes inside the vehicle and exhaust was blowing, started to move car and there was anti-freeze fluid leaking all over my driveway. My spare key and my a/c wasn't working. Work got carried out under warranty on the Monday and I was told it would be finished for me by half 4 which was when I finished my work, it wasn't finished until 5 o'clock which I was waiting around for it. When I picked it up they agreed that the exhaust is blowing at the front but won't replace it!!!! This is shocking as I've had the car for only a couple of days. I had a two year old in the vehicle on the Tuesday but had to stop and swap to my fiancé car as there was too much gasses in the car. Service is shocking never had such bad dealings as I'm a technician myself I won't be back and my family will not be purchasing another vehicle at peter vardy this was Kirkcaldy branch.”
Hi Rory, Our customer service team have received your review and complaint email. We are dealing with your concerns as quickly as possible and our Management team will be in touch within 48 hours. Thanks, Team PV
“You have sent this to the wrong email address. I called your company telling them this is not Robert Maloney’s e mail. Please correct immediately as I shall be making a complaint.”
Hi Robert, I'm sorry to hear this. We will have remove the email address from all systems as a matter of urgency. I apologise again for any inconvenience this may have caused you. Thanks, Team PV.
