“I recently got a car from Peter vardy car store in Motherwell. When I went the staff were very friendly offering me cofee or a tea from the off. When picking a car I was helped to do so from a gentleman called Allan. Allan managed to find the perfect car for me that met my budget and also what I was looking for. It was a no brainier for me I had planned to shop around other places for the best deal but everything felt right so thought why waste my time. On the day of receiving my car Allan happend to be off that day so a lovely girl named kelly-anne dealt with me and she couldn't have been any friendlier and nicer. My dad was with me at the time and she didn't only engage with myself but also withy dad. He too left thinking what a lovely girl and place. Overall a very Happy shopper ????”
“I purchased a 1.8 petrol Vauxhall insignia exclusive with 12k miles on the clock from Peter Vardy in Aberdeen, ....... this is the point where i realised that this was a huge mistake.
Upon collection i noticed that the vehicle had overspray covering the whole body of the car, after speaking to the very happy and helpful salesman he apologised and assured me that if i booked it in he would make sure my car would get a full valet but could i possibly make it a Wednesday as he didn't work on a Tuesday!?
While waiting 9 days for the next available Wednesday to come around i discovered that i had a problem with my INLET VALVE SENSOR at 15k miles. I reported this to my happy salesman and again he assured me that if i bring the car in early enough on the Wednesday he would make sure that my fault would be fixed along with my full valet on the same day....Fabulous!!
Wednesday arrives...... It's 8am when i open the showroom doors to see my happy salesman at Peter Vardy in Aberdeen giving me a welcome smile, shaking my hand, i give him my car keys and leave with a "leave it all to me" ringing in my ears. It's 3.30pm when i decide to call Peter Vardy to see how my car is coming along, the phone rings and rings a rings but no answer, after trying to contact them on several occasions to no avail i decided to make my way to the showroom to save myself some time. After checking myself in at 4pm i'm told to take a seat and someone will come and see me soon, i'm offered tea or coffee which i politely refuse but in hindsight it might have helped pass the 50 minutes i was left sitting there for. My happy salesman appears from under a stone somewhere and informs me that my car has had it's full valet but it might require another one as they didn't get much time on it and it was worse than they first thought but it was much better than it was before, also that the technicians had told him that my inlet valve sensor was faulty. Wait.....wasn't it me that told them that!.
8 days later my car is finally getting fixed. It's 8am, iv'e checked in,handed my car keys over and leave with a "we will phone you when it's ready" ringing in my ears from the telephonist as my happy salesman doesn't work there any longer.... It's 3pm, it's a sensor for crying out loud, i'm going in.......it's 4:40pm and i'm still sitting there, full of coffee, rattling and with eyes like saucers watching people rushing around with pieces of paper looking important and trying to look busy. It's 5:10pm when i'm approached by the service telephonist who informs me that they have replaced the sensor but there is still the sound of water running behind my dashboard but not to worry as the technicians have BLED MY RADIATOR THREE TIMES to find the fault and it should clear up! It didn't!!
27k miles down the road my GEAR BOX PACKED IN and with no courtesy car available for me on the day i guess i'm left to hitch hike home or spend my own money on a taxi.
The present day.....54k on the clock, it's Monday morning, i'm LOSING WATER, surprisingly my call to Peter Vardy in Aberdeen gets answered, next available slot would be the following Monday, Monday arrives, car is in and i leave with the all too familiar "we will call you" It's 4pm when i arrive at the showroom without an invite, again i'm told to take a seat and ...blah blah blah, whatever! it's 4:50pm and i'm told that my CYLINDER HEAD GASKET has gone and it could take up to 4/5 days before they could fix it but they would recommend that i don't drive it and leave it with them instead....when did they realise this? couldn't someone have picked up the phone earlier in the day and told me this??....Ok so surely a courtesy car now, yes? erm...no! they don't have one until the 5th of may and the man who authorises anything else is in Livingstone but she will do her best to get a hold of him.
Eureeka!!!! i'm getting a courtesy car at 10am the following morning. It's 9:55 the following morning and Europacar turn up at my door with my courtesy car but before they can give it to me they require me to pay them a £70 deposit. It's 9:57 when i close my door again.
In brief and to cut a long story short, think twice before you purchase a vauxhall insignia 1.8 petrol and get your head examined if you choose to buy it from Peter Vardy, Lang Stract, Aberdeen.”
“Just want sales. Don't care once papers are signed. Will tell you what you want to hear. Refused to let me test drive the act ual car I wanted.
once I got car had problems, took it back to get looked at, told me it'd take a couple of hours a hole day later I got car back with no improvement.
Stupidly recommended a friend but a car from here...Was told of an incentive....still waiting for it!
Not impressed all, won't be back!”
“Was impressed with the salesman and the relaxed atmosphere in the showroom,wasn't pressured in any way to make a purchases of a car and would recommend Peter Vardy to my family and friends.”
“After you buy the car it's downhill all the way with this company tell you What you want to here then never deliver on what they say this is my first and last time I will get a car from Peter Vardy as I have better things to do than sit in their premises hours after when I was supposed to get my car back”
“We received a very professional and friendly service from Elliott, when buying the car and from Stuart when collecting the car and completing the final paperwork.
We are very pleased with the car and the overall experience of buying it. Would definitely do business again and recommend to others.
Thank you.”
“Excellent customer service. Staff were helpful without being pushy. From the initial car selection to completion of the purchase the whole experience was very professional.
Salesman Declan was especially helpful.”
“Keith was an excellent sales person and did everything he possibly could do to help. Very happy with my car and the service given at the hand over stage. Best service from buying a car I have ever had.”
“Found a car from Peter Vardy online that was at their Aberdeen branch, went to the Vauxhall branch in Edinburgh to enquire about the vehicle and was able to purchase it and have it transported to Edinburgh. There was no charge for the transportation, the vehicle was made available for a test drive once delivered thereafter prepared and ready for pick up. A low mileage car in excellent condition making it my first car after passing my test, Sold at a competitive price with paint protection added free, very very happy indeed. Thanks to all at the branch Cameron Brown”
“I'm very pleased i choose yourself as everything was so easy. The staff were amazing. So friendly and nothing was enough trouble. They made sure i got the cat i wanted. My main contact, Michael was a credit to himself and your company. Thank you till next time”
“more than happy with the car in the end but had to wait 2 weeks to get it. Marlou was very helpful and seemed to be the only one trying to keep me up to date with what was happening. all good in the end though... apart from no mats!!”
“First impressions were good, was greeted when coming into the yard, and salesman was great
However once I signed the deal it went downhill
i tried contacting the salesman only to be told he had left the company (2 days after signing the deal)
Once I got the car in my possession with great difficulty It had problems days later.
It's on for work which could end up being endless.
Starting to have big regrets.
Really hope they can redeem themselves with their services in the near future.”
“The customer service is a lot better than what I used to get from other garages in Aberdeen. I felt important as a customer. The salesman was very helpful and nice to deal with.
The only thing I would have liked is a breakdown of costs on my receipt.”
