“I got my fiesta as I'd traded in my Corsa, got home 2 discover a dent on it & a score, I contacted Peter Vardy who says their dealing with the dent & score, I had said I wasn't happy with the car & they'd sold me the car like that”
“Tried all the vardys showrooms and Dalgety Bay Defo the best by far auld Jack excellent with his knowledge and his understanding of the problems we have had over the years may have reinstalled my faith in Vardy we will see that said very happy with my purchase”
“The whole process was soo easy, the staff including manager were immensely helpful. They gave me advise which was to my benefit in choosing my new car. The car is amazing! I have everything I need in it and more.
They assured me if there were any problems not to hesitate to call or visit, this was excellent customer service advice, as I would have no hesitations in doing so.
The coffee itself is worth the visit (better coffee and service than COSTA. :-)”
“Customer service was poor, I have an issue with the sale of the car to me with the monthly payments being £40pcm higher than the advertised price. I raised this at every opportunity and was promised time and time again it would be looked in to and they would get back to me. I have repeatedly called and feel I’m being fobbed off. I’m extremely disappointed by the what I feel deliberate misinformation and out right lies. The sales team member who I was dealing with went on holiday mid sale and when i chased to speak to him about this issue it took you some time to tell me he no longer works for you. I have made a formal complaint today to the store and was promised a call back before 6pm and again nothing. This has left me with a very poor impression of your company and I will not get another vehicle from you nor would I in good conscience recommend you to anyone.”
Hi Colin, I'm sorry to hear of the issues you have had with our Vauxhall Edinburgh branch. I believe our Management team are currently investigating your concerns and will be in contact soon regarding this. Thanks, Team PV
“Your colleague Hadleigh Blackwell made me feel comfortable and not pressurised in purchasing a new vehicle. He was very professional and listened to what I had to say. He met my expectations with his patience and explaining as we went along the process.”
“I was impressed by the smooth manner of the whole process and by the the pleasant and informative approach adopted by the sales staff. It was also pleasant to spend time in a short meeting with the managing director and the other managers we encountered.
In addition a younger member of staff gave a run through the various features of the car before we drove away.”
