“Brilliant service. Would highly recommend. Could not fault the staff in the show room especially Lawrence Hunter! (Edinburgh, Seafield) I enjoyed the experience so much that I went back and purchased a second vehicle!”
“bought our 4th vauxhall the second from the perth branch & was a disaster from the start,we looked at a astra gtc online & saw one that we liked & although the price was a bit over our budget we decided to call the branch & spoke to the sales manager who offered the car at an affordable price & offered us a free years warranty so we agreed for the car to be picked up the following tuesday.we travelled 100 miles & was greeted at the garage by the salesman who was pleasant & said if we have a coffee he will put some fuel in & also tax the car,as he pulled away we saw it wasnt the car that we looked at online when he returned i complained and the manager came out to say it was just a library photo & therefore it was the car being offered even though the wheels were totally different,we agreed to take the car with a free service then we noticed the 2 front tyres were barely legal so after some arguing & us getting ready to walk they agreed to replace the tyres but with no service we agreed after all we didnt want to travel back another 100 miles without the car.we took the car home & cant fault the car but it all kicked off on returning home,it turned out they had not given me the years warranty offered at the start as theyre excuse was they had to remove to get the price down,my argument was i should have been informed at time of purchase so were not happy & the sales manager coudnt have cared less.after all that they didnt send off my v5 from either my new car or my tradein which meant a speeding ticket on my old car even though they had sold it 4 weeks prior to the ticket glad i had contacted the dvla & it was cancelled so all in all a shambolic state of affairs.my next car if a vauxhall will be purchased in the motherwell branch but will not touch perth ever again not even with a barge pole.”
“Chris MacDonald the salesman and his manager John require special thanks for making my purchase an extremely pleasant and enjoyable experience. Their knowledge and input were invaluable. Their patience and attention to detail excellent. On a previous visit to the dealership I was appalled at the treatment I received but all my negative feelings about the company have been completely revised thanks to the approach of your staff on this visit. Follow up enquiry from Chris asking how I was getting on with the vehicle and always offering to assist if I had any questions or problems with controls etc was appreciated and again showed real concern in my satisfaction.”
“Service was great. First we dealt with Jason who was absolutely brilliant, when he couldn't find a car for me he offered to call if something suitable came in. I went back after he called about dealt with Scott, again great service and I bought a car this time. Scott fully explained everything and it was great. Really brilliant team.”
“Stephen Napier has done an excellent job dealing with our purchase in an excellent manner
he made the experiance genuinly pleasuarable and has done everything he said he would ,
great service .
very pleased with new defender brought the fun back into driving
Thanks
Norrie Quick.”
“All members of staff very helpful ,making sure am well look after and staff are friendly when entering the showroom and plenty supply of coffee . And Paul Johnston is a credit to your company as well as other staff he made my visit run very smooth and help in all aspects of me getting my car .
Mrs Maryann Horsburgh”
“We visited the Hillington store in Glasgow. We were greeted and dealt with really well. Such a contrast to Arnold Clark. Graig Gemmell treated us like royalty. I mean he pulled all the stops to make us feel good. Fantastic staff all around, friendly and inviting. Well done. I would definitely come there first in the future for another purchase.”
“excellent service from i walked in the premises till my wife picked up the car nice touch with the flowers she recieved will highly recommend many thanks regards john”
“Absaulte joke, bought a car from them had it 5 days after buying it had a rear diff fault, steering noise fault, dash trim marked ect alot of faults, car went in for 12 days, got it back and engine management light came on a mile later had it another 2 days and it went back in for 8 days and has still got the same clutch fault it did when I bought it! Very poor service, poor phone communications on the phone for like 10 mins and they cant even get hold of anyone, been onto hq, trading standards ect about all this, alot of faults on the car and taking there extreme time to get it back one day I might actually have my new 14k car for more than a week! Been onto every manger in the branch and slowly get somewhere before it all turns the same again alot of hastoe at time of buying and ever since... Avoid atall costs I've spent about 20£ of fuel running about plus they never have courstety cars! Need to get onto hq and managers to get a car but they'll happy take mt car for weeks at a time”
“Not told enough about interest rates got told I got a blended rate at 6.5 percent thought it was for 4460 pounds but it was for 10460 pounds then got told normal rates are 11per cent which is very high told salesman I could have got a bank loan from Clydesdale for 10460 pounds at 3,7 per cent he said that's a personal loan I said yes a personal loan for a car when I bought the car shook hands on the deal for a full tank of diesel was only about a quarter full tank was up to Peter Vardy with my v5 documents with my wife and she says she seen somebody get a new car and was presented with a bottle of wine and a box of chocolates she said where was yours im still waiting”
“When we arrived at your Seafield branch in Edinburgh to have a look at the cars Jason
introduced himself. He inspected my car and said he would get a quote on the value of the car while we had a cup of coffee. My wife said she liked the look of the new Vauxhall Mokka
and Jason arranged a test drive. After the test drive which gave me the opportunity to get a feel for the car we talked about finances and came to a satisfactory deal. As I was unable to collect the car Jason arranged to have it delivered to my home. In the last week I am delighted with the car and its performance and we enjoyed the experience when dealing with the very professional staff at your branch.”
