“We have bought Vauxhalls from this garage since the 1970s and are always very pleased with any car we buy, including this one, bought unseen on Friday 21st April. We did however feel that this time the handover on Friday 28th April was a bit rushed - maybe because it was late afternoon, the end of a month and lack of space at the garage. (We had really wanted to wait until w/beg Monday 1st May, but were told it had to be collected before then.) The car, only 4 months old, is in very good condition, but sadly spoilt by a stale smell of smoke (from the previous owner no doubt), and when I phoned last week to ask if the garage could do something about this I was told that I would have to pay for valeting - which surprised me given that we had only just bought the car. I was promised a return call, but am still waiting. Also still waiting for key-rings, and it wasn't until we got home that I noticed there was no parcel tray (surprisingly not seen by the two salespeople who were there when we looked in the boot) - although this has since been provided.”
“Paul Stephens is a great salesman, very helpful and definitely goes the extra mile. The fact that he personally washed the car for me to see it is incredible. He also put £10 of petrol in it, which was very kind. However, the sales manager Glenn was quite condescending and lied. He claimed that there was a half tank of petrol in the car (which he said was worth 'at least £20'). Not only did I know that Paul put £10 worth in, when I got in the car it only had a little over a quarter of a tank. Really good experience overall, despite this - because of Paul.”
“John Clifford put me at ease and took time to show me all the different cars available. I have bought cars before and this experience was enjoyable to say the least . He was very knowledgeable and answered any queries that I had. I would not hesitate to recommend this salesperson to friends and family”
“Great experience.The sales advisor Paul even went to pick the car up from another branch on his day off so I could get the car for going away in it at the weekend”
“Over the 4 visits to the store, each colleague was friendly and helpful which is a great promotion of the brand and I met many whilst they tried to sort various issues. Jay, Sean and Scott in particular. However, training and competence would have made this score higher.
I will be emailing the customer service address with specific information.”
“All the staff at Peter Vardy really do their utmost best to provide an excellent customer care service for both Philip and myself. The salesmen, particularly Alan McCulloch, has gone to the ends of the earth to sort our problem out. Cameron in the service team deserves a very special mention as he looks after us very well indeed. Because we have been in quite a bit, they all know both myself and Philip quite well now!”
