“Second car purchased, amazing customer service. Needed a car fast and that's what I received although 2 days into getting the car I noticed a 'crack' in windscreen. No help given as it wasn't 'under warranty'. Feel like I got no perks with car like the previous year e.g car mats and help with payments for 10 months. Darren who helped me find my ideal car was great, and Andi who showed me the ropes when car was bought was also fabulous. Mixed review????????”
“Loved the car, sales staff friendly. Got car home, found a few issues and returned the car they checked it found it had no issue and returned it. Problem still there, garage wasnt interested then found wheel bolts not correctly fitted and one wheel bolt was missing after driving on the motorway at 70mph (i'm registered disabled and i had my step son in the car with me) brakes were grinding and had imbalance in them also, to say i was furious was a major understatement. Contacted the garage who told me to bring it back in. I refused on safety grounds and took it to ford, who advised the rear brakes were dangerous (only 10days after owning it i might add) the heatshield was not correctly fitted after service causing the engine rattle i reported, the tyres were below 3mm and had to be replaced, and the front brakes were only working at 60% efficiency, car had broken front coil spring ( bear in mind peter vardy serviced, did a full inspection and mot'd the car before i bought it apparently). Front brakes soon to be replaced almost 800 pound already spent but brakes will add best part of 200 to the total. Car is now 6 months since purchase and head office refer me to the dealer manager who has been off sick or on holiday for the last 6months and still hasnt called me either to apologise or to arrange the refund of the repairs. Am so disgusted to have been treated this way. If i didnt love the car so much would be asking for a full refund and not just the costs of repair. Service team are either dangerously understaffed or dangerously ignorant of human emotion. Have not shouted or been abusive to any of the staff (even tho they could have killed me or my stepson) bunch of criminals!!!!!!”
Hi Mr Howie, I believe our Service Manager Brian is dealing with your issues.He is awaiting an email from yourself with further information to allow us to proceed with dealing with your complaint. Thank you for your review.
“I am very happy with the car my wife and I bought, although I Have not spoke with anybody yet from after sales as I emailed about being disappointed about not getting mats with a brand new car and no one has got back to me from after sales so I am not very happy”
“Felt that all the staff were very friendly & helpful which made the whole process a positive experience. From the sales, finance & after sales the whole team added value.”
