“This has been the worst place I have bought a car from. I took my car in to sell and buy a cheaper car and get some money back. First of all, your posters and website says ‘money in your account the same day’, I never got anything in my account for 5 days. When I phoned up, the accounts department said it would take 10 days.
Secondly, I felt I was always pressured to buy the car I was looking at, I looked at a few cars and every time I looked at one I was being pressured saying it’s the best deal.
Thirdly, from the money that I sold my car for I took a £2300 to put as a deposit towards the cheaper car, now when the finance paperwork came through nothing was taken off as deposit even after I paid another £100 from my card which takes it to £2400 as deposit. I have still yet to hear from the sales guy for their explanation.
Fourth, I was never given or offered a test drive which I was want to do.
Fifth, I was never shown any finance paperwork as to what was on the finance to make sure things are all clear.
Sixth, there were things on the paperwork like charity, and car mats(which I never got, nothing was in the car just the bare floor carpet which comes with the car) I was paying for.
Seventh, the fuel was completely empty, red light on, when they gave me a car, luckily there was a petrol station near buy, probably got there on fumes.
Eight, never been given the voucher which was promised by the sales person, he later said he was going to email me it.
Ninth, every time I call up to speak to Scott the sales guy, they say he is busy.
Tenth, I have never had an after sales call back from anyone there.
There are more things to say but I will end it here and wait for a response.”
Thank you for your review Mr Kaukimoce. I would like to apologise for your recent experience with Peter Vardy. I have assigned your complaint to our Management team and they will be in contact to resolve your concerns within the next 48 hours. Thanks, TeamPV
“Peter Vardy Vauxhall Aberdeen, where do I start? What went right would be easier to answer. The sales process was fine only do the problems occur with the pathetic shambles that is their after sales service. This garage has to be one of the most unorganised cesspits in the world and their staff are not much better either: ignorant, rude and pushy towards customers and treat them with total contempt. We bought an Audi A4, a very nice car. However, the day after we bought it the engine under tray fell off and we were stuck by the side of the A96 for over an hour, until luckily Audi assist fixed it as peter vardy refused fix it and refused to send anyone out to fix it. A week later we noticed paint had begun to peel off the front bumper, it turns out the bumper had been resprayed by someone who clearly has never resprayed a car before, even I could have done a better job! The car was sent back to the garage to be repaired where it turned out the staff had never actually bothered to book the car in and we were left with a courtesy car for two days which is completely unacceptable for a small job and should have been done within a day and no apology which just shows how dreadful the staff are in this place. The only reason I've given it one star is partly because you can't give zero stars and because this garage provides a good service in making you grateful for the likes of Arnold Clark who are so much better than these con artists that work at this toilet of a company.”
“Poor after sales from Perth branch phoned them 3 times to get work done on car which was supposed to be done before I picked up car still no one has got back to me”
“Huge delays in receiving car. Very little communication from dealership. Given wrong information at various times throughout. Car arrived covered in grease, had to be taken to get washed at my expense.”
“I was told by the salesman that my warranty covered tyres. Which it didn't. I have had trouble starting my car. I was told it would be over £100 to get a diagnostic check. It turned out there was an issue with the coding in my key. I was told it was not covered by warranty. I was told I would be charged for both diagnostic check and labour. I feel the issue is not my fault and, considering I have not long bought the car I feel this should have been rectified for myself. The spare key I was given with the car is faulty. I have spent around £17,000 on cars from Peter Vardy and feel very disappointed that they would not fix my key. Also, I was told several times that someone would get back to me from the garage when my car was in getting checked and I never heard at all. I was left without my car until the next again morning. I was promised someone would call me back. I feel very disappointed by the service.”
“Went to pick car up on a Wednesday after deposit was paid on Monday with the understanding the leak in the boot and the scratches on roof and doors to be taken off by Wednesday to which no work was done or attempted and was told car be ready by 3pm to which it was not so had to wait 1h I was at the showroom for 2:45pm I got home at 6:30pm. Had to go back week later to get the car fixed correctly , I live in Forfar and this was in Perth and car would be in all day to be asked do you really need a courtesy car then to be given one with hardly any fuel to get me home and back to Perth yet document stated half a tank it should have ,so went back to be told was enough fuel in it which I knew there was not so left ,was heading back to Perth got to Cuper Angus when it ran out of fuel so phoned up to be told it was my fault yet asked for fuel to be put in and never got ,then to be told I would have been refunded for fuel so what was the difference in your staff putting fuel in when I asked to me putting it in. Took them 2 hours to get fuel to me on the roadside of a busy road . Get car back for under 24h and scratches returned and water in the boot. Had to be re booked back in yet again you had it 4 days yet work only done on it for 3 days as rikki said Tuesday to bring it in yet on his day off so other staff had not a clue what was going on . Get car back eventually and with a log book . Just got MOT certificate last week 11/06/18 I bought the car in April . Just got told lies apon lies and pathetic excuses all through this stressful experience to the point was about to had car keys back and go someplace else.”
“In the initial stages the service was excellent, upon buying and paying for the vehicle in cash, the total opposite. I have repeatedly contacted the Peter Vardy garage at Edinburgh, spoke eventually with the manager Billy after the other salesman ignored my texts and calls. Reported that still have not received the mot certificate for the vehicle and requires some attention under the warranty as there is now mechanical faults, promised a return call, still waiting, simply not good enough and driving in a defective vehicle with any mot? I wish to make this a formal complaint and intend taking the matter further.”
“Wasn't the best experience of buying a car from star to finish,made an enquiry on 27th of may got my car on the 29th of June so many things went wrong to mention,first time we went for a test drive the car was a disgrace dog hair over the back seats the seats were really dirty so about a week later asking how I got on told the sales man what happened said he would get cleaned made a appointment for the next again week only to get there and the car wasn't there so the sales man brought the car out to me on the Tuesday had my test drive loved the car went to get the car on the Saturday only to find that one of the sills was broken they said they would order a new one it took a week and half got the car eventually only to find they had repaired it not replace it totally unacceptable service light was on said it would be done but no stamp on the service book every time I phoned the sales man he never got back to me.”
“Picked up car at Perth on the 18/5/2018 registration MT12 FQJ (Vauxhall insignia) drove back to Edinburgh got an Code 3 (engine coolant level low) bought coolant and had to top up now getting Code 82 (change engine oil soon) every time I start the car and have had another Code 3 which I again topped up, when I enquired regarding this car was told it had a full service history which I have not received and don't even have the service book - was also told I would get 3 months warranty with the car and I have had not had any information regarding this. If car was serviced before I got it how is it getting the 2 error codes ? and how am I meant to know what was completed at the service without being given any information.
Emailed your head office and no one has got back to me since Friday regarding this.
Keith Reilly”
“Everything from the moment I paid my deposit my handover was done in 5 minutes never showed how anything in the car worked had to link my phone up myself and read the manual to find out how anything worked have always went to Arnold Clark certainly won’t come back or recommend anybody”
“I was a returning customer to Peter Vardy VauxhallI, Seafield.I had already purchased 2 vehicles over the last 5 year’s.From the initial visit to enquire about a vehicle,I experienced very poor standards from staff.I did eventually purchase a new vehicle,and again found very poor standards of service.Purchasing a new vehicle should be an exciting time,this was taken away due to the service from primarily the salesman that was dealing with my sale.But I have found Peter Vardy as a company to be far below the level expected,from a supposedly blue chip company.
The online finance illustration,for the particular vehicle that I was interested in,lacked the proper information & was misleading.Making a vehicle sound cheaper than it actually was purely to attract customer’s, is not what I would expect from any company.This has now been addressed,after I made them aware of it.It would have been nice to have been told that my concern’s were justified.”
“On the 9th March we waited in all afternoon for a test drive which did not happen, all sales staff were too busy, we were told every half an hour he would not be long.
The salesman refused to believe that the vehicle was now reduced by £200 online and claimed this related to another vehicle even although there was not another of the same vehicle for sale.
The vehicle was in our possession when we realised that we did not have a parcel shelf nor a boot floor mat. The salesman told us the car did not come with a parcel shelf.
Can you tell us how this could happen after your well publicised 114 Peter Vardy point inspection.
We were also misled when we were told these items were ordered when they clearly were not.
A week later we received the parcel shelf but no boot floor mat.
2 weeks later the salesman delivered a mat to our house which was not the right one, the mat we need is a foldable one which stays in place when the third row of seats are raised.
WE ARE STILL WAITING FOR THE MAT”
“Promised bodywork blemishes would be rectified they weren’t
Only one key
Told mats would be left - they were removed
Since picking up the car it took 4 calls to finally be told the second key is on back order but no timeframe as to when it will be ready”
“Went test drove car-everything on car was okay-we paid deposit and confirmed the sale. When collecting car we had to wait 30 minutes for the car and paperwork. Came away from dealership washed the car to find out there was a dent in rear tailgate. Contacted dealership was told that dent master would call to home address to sort dent we then found that there was also paint damage too. Contacted dealership again to tell them about paint problem and dent was discussed that car would be dropped if at dealership. Called number of times to find out if car was ready didn’t manage to speak to anybody then my partner called to be told car was ready. On collecting car dent was removed but paintwork has been touched up with touch up paint and this was clearly a mess/half a job done by garage.. the sales manager and sales assistant agreed that job wasn’t 100% done, therefore car had to be left again at dealership to get fixed.. during the conversation it was insinuated that we had actually created this problem ourselves however my partner had proof that this wasn’t the case.. As a customer you can understand why we aren’t happy with a dealership likes yourselves customer service is massive nowadays and yet I felt like it was a hassle for your dealership to fix this problem.. my car was dropped off to me fixed however this should have been done to the standard in the first place instead of wasting my time and my partners time.. one very unhappy customer and won’t be doing any further business in the future with Peter Vardy..”
“Everything! There were delays and awful communication. Overall a horrible buying experience. It felt like once I had paid my money there was zero customer service.”
“The question should be what went right. New car had a dent in it, aux didn’t work. Seat protect wasn’t done. Charged me for gap insurance when told it was free, then had me sitting in the house waiting for someone to pick up the car to to do above, no show. Finance company thought I had the loan from PV and charged me for that month, when PV hadn’t paid it to me, took 7/8 calls, visits in branch to get amount. The list is endless. They will do anything to get a sale, promise you the world and in actual fact do nothing. Absolute joke of a branch, with a a jester level of customer service and ownership”
“I would like to stress my extreme dissatisfaction of the service I have been given by Peter Vardy, Vauxhall Aberdeen.
I collected a brand new mokka x from yourselves on the 13th January 2018 from Gavin Woo. The service I received from Gavin was exceptional however from this there was just issue after issue with your garage!
Firstly, I received an email from Clare Buchan on 18th January 2018 regarding my car stating the incorrect number plate, however I understand accidents happen and she was therefore corrected. After this incident my sister received a letter from the gap insurance company regarding my car, yet another ‘accident’ you may argue. I then had to phone up the gap insurance company and get this rectified, Peter Vardy were also informed and I was advised this would be changed in the system right away. All of the above I can comprehend and understand that these things happen and from what I was told, everything had been corrected, how wrong was this.
I paid for Peter Vardy to install my private number plates and at this point I mentioned that my car seems to steam up all the time for no apparent reason. At this point I was told that the workshop had left residue on the windscreen and this was wiped away, obviously I just believe what I am told cause you don’t expect to be lied to, unfortunately this did not fix the issue.
I then booked my car into the garage as there were several issues (car was pulling to the right when accelerating, the clutch was sticking, and the window continued to steam up)! When I booked my car in the receptionist advised that this was my sisters car, now you can imagine my shock regarding this seeing as though I was just told that this had been rectified. This turned out to be the first of many lies I was told. Finally I managed to get my car booked into the garage, Clare advised that she would get everything sorted personally on 21st February when my car was booked in at 12.30, Clare also said that we would be dealt with straight away. When we arrived at the garage, Clare did not deal with us personally, Clare did not speak to us, we weren’t dealt with straight away, which is understandably in a busy garage however turns out the workshop are on lunch at 12.30 so I’m wondering why I was even booked in to be seen straight away at 12.30?! We were in fact dealt with 50 minutes later than planned. Once the workshop checked my car I was told that that there were no issues, very convenient.
Literally drove 5 minutes away from the garage (in rush hour traffic) and I had to phone Clare and complain about the service, my windscreen was steaming up so bad that I couldn’t even see, and Clare advised to ‘just come back’! That’s easily said than done when we live 50 minutes away from the garage, even more in rush hour traffic and Clare didn’t care enough to deal with us personally earlier so why would she bother now?!
I then returned to the garage on Monday 26th of February as my sister was meant to be collecting a car. I was told ‘just come in whenever and we will deal with you’ yet another false promise from Peter Vardy. No one knew anything about it which to be fair I’m not even shocked about cause the communication within Peter Vardy is absolutely shocking! Anyway, after being told this is a common fault in mokkas I was told to run with my air con on (how about no) and book it into the garage (even more of my time wasted)! After not accepting this, I asked to speak to a manager as I don’t believe that you should be selling cars with common faults. I also phoned a different Vauxhall garage and they advised that this isn’t a common fault - shock horror another blatant lie. So finally, Gavin came out to the car and realised that the workshop once again didn’t wipe all the residue off the window and when the residue heated up it went cloudy which looked like the car was steaming up! finally, the workshop removed the residue off the front window, they did however miss the side windows therefore this will require a further trip into the garage.
With my car I bought vx protect which came with mats. The driver mat can only be described as a death trap as it gets caught in the clutch which is either a very dangerous design fault of a faulty mat, either way this is unacceptable and as I have bought this from yourselves I would like this replaced for one which isn’t going to cause a fatal accident!
I would like to stress that I have no issue with the service I have received from Gavin, my issue is with Peter Vardy, their lack of communication as a group and the blatant lies I have been told, when I walked into the garage they clearly saw a girl that will just accept anything that she is told which isn’t the case
I would like this complaint logged within your IMS system and like to know the corrective action within your workshop to avoid this issue happening again. I would suggest a retrain of staff and maybe advise them not to make things up in future as I am very disappointed to say the least.
When I purchased my car, I should have also received a free holiday stay which isn’t on my paperwork however I noticed that it is in fact on my sisters paperwork, therefore I am just wondering if this is yet another error or if there is just a delay in this coming through however a month and a half is quite a delay.”
“Terrible service from start to end
Was sold a car without viewing
Was told car had 54000 mileage
Once i picked it up
It had 58000 mileage??
Was told car was £30 road tax
Then to find out car tax is £115??
Been waiting for paperwork to come since friday 2nd
Its now 6th and still waiting
Been phoning for days now and still waiting on call back?
Poor service during sales and now after sales is poor
Not impressed and would not recommend peter vardy to anyone and will not be buying from you’s again
Same”
“There was scratches on my car and a dent that I didn’t notice the day I picked it up till I had drive home as car was wet after numerous calling to the shop to fix it I gave up as was getting told lie after lie”
