“I had arranged to view a certain car that was actually no longer available. I viewed a different one instead and decided to go with it. Applied for finance and the company has said that would not provide full amount so I was told that the deal will be "tweaked" but no details of changed given. Made appointment to pick up a car on Thursday at 18:00 just to find the place shut, as everybody had gone to conference in Perth. Nobody phoned to save me an hours trip. Got an apology only after I phoned. Very poor.”
“After being lied to by salesman customer services got very abusive and as for you asking about our experience why bother as you aren't interested in what the customer has to say, after many phone calls. Then when approached by our solicitor you don't even reply and have had to take it further worst firm I have ever dealt with ( never again)”
“From arrival the day I went to look at cars it was made very easy, good welcome and dealign with Scott was a pleasure. Very pleased with the outcome, there was never any pressure and the requirements I had were met with minimum fuss.”
“Purchased a Brand New car from Aberdeen, special promotion (Kindle) 11 months later and still waiting for it. Several phone calls to Customer Service, what a waste of time, they fob you off at every turn. Will never buy a car from Peter Vardy again. Still waiting for the Salesman to get back in touch, great Customer Service......NOT. Should be removed from the Vauxhall Partners Scheme. Certainly not worthy of being associated with it......shame on you Peter Vardy.”
“Very pleased with the car even though there was a delay on handover day. Some scratches noted on handover and was assured these would be repaired. Car taken in today to buff scratches, hopefully these have gone, not checked yet as weather wet.”
“Great Personalised Service.
I had a requirement for a car, quickly (within a week), as I could no longer drive my EU registered car in the UK, Ryan and Wayne were helpful, and were able to find me something that fulfilled 90% of my requirements.
Although there were a couple of issues with waiting times, this did not overshadow the service.”
“Recently drove away with a brand new Vauxhall Mokka from Peter Vardy, Kirkcaldy. After shopping around with a few different companies, Caitlin in the sales team provided fantastic customer service from day 1 of enquiring by email and was the deciding factor in us travelling a little further to go with Peter Vardy for our new car. Then on the day of pick up, Kirsten was so friendly and helpful she made the whole handover experience incredibly fun and easy - thanks so much, we love our car!!”
“The branch we visited were very helpful and went out of there way to get the car we were interested in from one of your other branches which we found were not as keen to get our custom as the Kirkcaldy branch.”
“The staff at Peter Vardy, Perth helped to ensure that my husband and i got the car's that were perfect for us! I can't thank the staff enough for their time and patience...especially Alan, who went out of his way for us...will definitely be back!”
“Duncan Edwards helped me find the right car . Made sure the car was in perfect condition. Even lending us his car while some work was carried out ! I couldn't have asked for better service .”
“Sales person very helpful and understanding and stayed within the requirements I had.was unhappy with the juvenile behaviour of staff when viewing card, which I commented on to main compliants. But now seems to have been ignored”
