“All staff have an excellent attitude - very helpful and professional. Nothing was too much trouble, and we were pleased with the deal we got. I should mention David Hughes who handled the deal, and would not hesitate in recommending the Motherwell sales unit.”
“We found your salesman Kenny was exceptionally
Helpful and friendly without being pushy and we're so happy with his help that we decided to purchase the car. We were originally only planning to have a look at cars go get some extra idea of what we would like but with Kenny being so helpful we decided to but the car that day.”
“This was my first experience of buying a car from peter Vardy and I will be honest, I was not impressed by the lack of cohesion between braches where information was not being passed on or incorrect information given. I am sure this was due to teething problems with opening up a new branch in Dundee but I even had to personally fix the rear seat of my 8 month old BMW because Peter Vardy management could not(Failed to correctly thread a set belt resulting in passage not being able to safely secure themselves) my patience was really wearing thin.
However out of this gloom, the one person I would really like to thank is Anthony Murray from the Dundee branch. His professionalism in synergy with his determination to ensure client needs were met should be commended. A former soldier myself, Anthony's honesty and commitment to deliver customer satisfaction out shone some the most experienced Peter Vardy managers I had the misfortune to deal with, and it was not for Anthony's support I definitely would not have bought the car.
This man should really be recognised for his strength in pulling Peter Vardy through a quagmire or confusion and poor management - If it was me, id promote him to managerial status his commitment to clients and Peter Vardy is second to none, hold on dearly to those who are both passionate and committed like Anthony and get rid of managers who cannot lead or show signs of apathy-Thanks Anthony a true gent and former soldier, Ill pop by sometime to thank you personally best wishes-Ivor”
“Excellent customer service from start to finish. We were looked after by Finn Donaldson (Seafield Edinburgh) We found him to be very helpful & knowledgeable throughout the entire process.”
“Very poor communications and did not meet verbal agreements. Had to chase when car would be available on more than one occasion . Didn't feel I got a good service. No evidence provided on what was done (if anything) in either admin checks or inspection checks, feel like I just paid for nothing. I got the impression they didn't appreciate I was prepared to buy a car but needed it quickly, a complete lack or empathy. If my expectation were wrong they should have been reset, but when you say you can deliver by a date you should do it. Now have the car and it seems OK but the sales process was a joke, do they need reminding I am the customer. Unlikely to use them again,”
Good Morning, I'm sorry you feel you were let down by the Sales team when purchasing your vehicle. If you would like to raise this with the Management team please email your comments to customerservice@petervardy.com
“We were extremely pleased with the service we received from Peter Vardy in Motherwell, when purchasing our new car. This is the second time we have bought from here. All staff went above and beyond to ensure the sale went smoothly from start to finish. I would highly recommend this branch. Fantastic customer service.”
“Really easy people to talk to Jason helped me pick out the car I wanted as I was unsure when I walked in . Made whole process simple working out finance and trade in on my old car . Paper was straight forward didn't take long at all coral was really helpful . Would definitely recommend and use peter vardy again .. already looking at a second car next week .”
