“I went to th VIP event for 'extra deals discounts and offers' as well as a free 'gift' , and picked a car and put a deposit down, Paul Hughes phoned me on the Tuesday night to go in on the Wednesday and sign the documents for the car which I did and was told I could pick the car up at 10am Thursday, I then came home and got a phone call Wednesday dinner time to say I couldn't get the car I picked as this didn't have a V5 - this would take 6 weeks. I got offered a choice of two cars which would be ready to pick up 10am tomorrow so I wasn't missing out , I picked one of the cars because I was told this would be ready quicker than the other, I then couldn't pick it up Thursday either, I was offered a courtesy car and told to pick this up in 30 mins, 30mins later nearly at the garage I got a phone call saying I now couldn't get a courtesy car because I couldn't get insured (license less than 1year) , I then got another phone call an hour later to say I could , I was told my car would be ready Friday morning , I then got a phone call to say it wouldn't be ready till Friday night , I finally picked the car up Friday night after all his bother off a lovely man Colin shepherd which made the experience better as this part of the process was perfect but everything up until this had been a complete mess. I was then offered a service plan for the car which I wont be taking as I would prefer to have no one dealing like this. Being a who wasn't kicking off and shouting, I think this made the staff think this mess was acceptable as I do not see them treating a middle aged angry man this way. Their attitude was simply this is what's happening wither you like it or not and I simply think this is not good enough and I would never use Peter Vardy again and would tell everyone else I know to do the same. All of this could have been stopped if things were just checked before promised to customers time and time again”
“The service I recieved from start to finish made buying my new car a pleasure. Very knowlegable salesteam and handover team. John, my salesman, was fantastic. Would not hesitate to recommend Peter Vardy to anyone.”
“Second time I have bought a car from peter vardy not sure based on this experience I ever would again car has been back in the garage 3 times car was advertised with features car didn't have left garage on day of purchase to get home to find car didn't lock central locking faulty was told to take car back on Monday did so to be told need to order part In then dpf light keeps coming on spoke to manager he apologised for issues said he would send cheque for 150 not seen that yet?took car back on the friday 2nd time in. Week from
Purchase. more diesel usage at my expense for things that should have been checked before leaving garage get lock fixed then dpf won't go of Martin front of house service called me said we will book car and and we will put diesel in it for amount of times you have had to come back pick car up after terra clean drive off to find no diesel another failed promise
Great service not!!!3times back to garage at my expense still cheque that was promised and no diesel contact me please”
“Good service quick turn around on the van I bought sales team very helpful
A good service provided by all the staff that I dealt with big thanks to Scott”
“Car was not valeted poor standard radio wasn't tuned in car not serviced made phone call still waiting on reply cost me 15 quid at ford garage to unlock”
