“I’m having a few issues with the car,I called the garage on Monday and was told these issues may not be covered under warranty and I can expect to pay up to £114 per hour for labour to investigate my queries I explained I had only had the car two days and didn’t feel I should have to pay anything but was told if these things aren’t covered under the warranty or the dealerships fault then I would be liable. I spoke to citizens advice yesterday and they advised to call you again which I did yesterday,the lady said she was emailing my concerns to a manager and the sales persons and they would be in touch but I have yet to hear from them.”
Hi William, I'm sorry to hear of the issues you are having with one of our sites. If you could email your details to customerservice@petervardy.com and the team will be in touch. Thanks, Team PV
“Sale of the car went fine. When I came to pick up the car it hadn’t been valeted as promised there was no mot certificate as promised. Darren was very good and fixed the problem straight away took the car away and hoovered it himself. He also sorted the problem with the mot.”
“It took 9 days to get my car to me. When it arrived I toom possession of it during a really heavy downpour so inspecting it was difficult. When I got the car undee cover and dried the paintwork it became apparent that the paintwork on the bonnet, front bumper and wings were heavily chipped with around 40 badly done touch up marks on the bonnet. When the salesman was contacted about this he was abusive and extremely rude and refused to discuss the issues. I returned with the vehicle and spoke with the branch manager who rectified the issues, however, the actions of the salesman soured the whole experience and I doubt I’ll consider going there again.”
Hi Douglas, Our Management team will be in touch within 48 working hours regarding this. I apologise for the issues you have experienced with our Vauxhall Kirkcaldy branch. Thanks, Team PV
“From the moment I went in, the staff were friendly, helpful and patient. Throughout the whole time there, Kirsten was understanding of what I was after and informative regarding the sort of car would best suit my desired needs and exceeded my expectations in all ways. Couldn't ask for better.”
“We were looked after as soon as we stepped through the door. The sales guy John Clifford was just different class. Not your normal car sales guy at all. Positive, friendly without being over familiar, knowledgable and attentive. He found out quickly what we were after, gave us some options and then sold us a car..it took no time at all.
The contact after we were promised was delivered on the nose and we picked the car up exactly when we wanted. Painless.”
“Sales Advisor Adam, did his best through the whole process. He was also very considerate, regarding my restrictions on travelling with my infant and accommodated me where he could.”
“The whole experience of obtaining my new car was handled expertly by Jaqui McGary. Everything possible was done for me including the transfer of my private number plate. The car was available on the date specified and Jaqui talked me through the various functions and explained Bluetooth and connected our phones. All in all a first class service”
“At each stage of buying the car we were under no pressure, we encountered difficulties with our bank? No dramas no issues the salesman was excellent and helped us out tremendously.”
“Absolutely amazing service!
Paul Hugh’s who was dealing with us was just amazing from start to finish. Car that I bought was my daughter’s first car and she is absolutely delighted with it this is our second car wee have from peter vardy and both times Paul delt with us .”
“Poor service car was never serviced as promised before the handover have to take it back, fault with the brakes and exhaust also screen wash filter missing and had not been replaced very dissatisfied with my purchase.”
Hi Alan, I'm sorry to hear of the poor experience you have received from our Perth branch. Please contact our customer service team at customerservice@petervardy.com. Thanks, Team PV
