“Could not have been better looked after Motherwell staff are very attentive to all customers this is my third car from them and will be back in three years”
“Obtained the car I was looking for in a few days and always kept me up to date with progress. Jim was very helpful throughout and made the buying process easy.”
“Murray Smith was a fantastic support, he found us exactly what we wanted and completely understood our situation. He gave us so much information and was really friendly, a very good salesman without coming across as pushy like others we have come across. We unfortunately did not have a good experience when dealing with his boss, the price we were given was £10 away from my maximum spend and when we returned to see if anything could be done to get it to this price, the manager brought out his laptop and went on to show me a page he said "was a page the customer doesn't see" He went on and on about how much the company were down already through trying to help us out and went through rediculous scenarios such as it your car was not in such a deficit then we could get you this price. I told his on several occasions that he did not need to show me all of these figures and that we are not in that situation so why go through the what ifs. I felt completely overwhelmed and felt as if this is what he was hoping to do. I have never experienced this before when buying a car, I expected a simple yes or no answer. I immediately wanted to leave the dealership and unfortunately for upset as I walked back to my car with my husband. As we were then about to exit the car park, Murray came running down the car park to day that his boss had managed to get it down by £10 , he was then shocked to realise that I was in fact crying. My husband was not keen to go back as I was so upset and I am 6 months pregnant. However we went away to discuss what we should do and agreed that we felt it was Murray that had helped us and that we wanted to deal with him so we returned to the dealership. As we approached the building, Murrays boss was walking down the car park, he laughed and hid his face, trying to make a joke of the fact that he had upset me. Murray must have told his this when he returned to his desk as I did not cry in front of him. This irritated my husband and we felt he needed to speak to him about it. He did not see what he had done wrong and told my husband he " did not feel he had anything to apologise for and that my husband was off on a tangent and had taken it completely out of context" He explained his actions from earlier in regards to all the figures as being his West way- a Glasgow thing, that we must not have understood. Having lived in Glasgow for many years I found this to be a rediculous thing to say.
We decided to go in to the dealership eventually and asked to see Murray and agreed to go ahead with the deal. We cannot praise Murray or any of the other staff we encountered. Even when we came in to collect the car at the end of the week, Coral was so friendly and helpful. Everything was very easy and made simple. The whole experience has made me feel less likely to use Peter Vardy in the future however I keep reminding myself how helpful everyone else was.”
“Due to unforeseen circumstances our original purchase fell through however, staff could not have been anymore accommodating and demonstrated great empathy throughout ensuring that out needs were fully met. Flowers were a lovely gesture too!”
“Emily was courteous, informative and helpful.
However, I was told there would be £20 petrol put in the car and I would get a receipt for this. This did not happen and due to the petrol guage being opposite of my old car, I almost ran out of petrol first time on the motorway. This was a little upsetting.
Aside from this, I am very happy with the service”
