“From start to finish this was one of the worst experiences I have ever had when dealing with the automotive industry.
I dealt with head office to view a car that I viewed online and received a call to set up a viewing, however upon entering the dealership they had no knowledge of me coming and the car had not been prepared at all.
I went ahead with the purchase with a number of items that needed to be completed promised to be fixed by the dealer, however when I went to collect the car not one of the repairs required has been completed and the car looked as though a 5 year old had cleaned it.
The car was returned to the dealership early the following week for the repairs to be completed as was promised when I purchased the car to which they had the car for a week. When it was returned to me it was delivered back in a dangerous condition as the wheels were in full contact with the suspension resulting in the car having to be recovered on the back of a flat bed truck, they spare key that I was also promised had still not been delivered (apparently on back order) and the car still not cleaned properly.
When I went in to collect a courtesy car from the dealership I was then told that the key had never been ordered in the 1st place and I had been lied to on both occasions that I had collected the car. They also blamed the car being delivered in a dangerous condition when I collected the car the second time on the body shop used to refurbish the wheels (Kinghorn) saying that it was out with their control. Peter Vardy deemed the damage to the wheels and suspension be superficial and would only offer to swap the wheels and suspension from another vehicle that that had on sale in their stock, to which I had no alternative but to agree to.
With all the issues that I have encountered, not once has an official apology come from the Peter Vardy Group (baring an email that was in return to my own), TLC (3rd Party Valeting Company) and Kinghorn Body shop (3rd Party Bodyshop) for the severe inconvenience caused, nor has any form of compensation for the 7 times I have had to attend a garage (3 times to collect the car, 2 times to discuss the issues with the BD manager, once having to collect the spare key and once go to BMW to get the spare key coded) been offered at any point from Peter Vardy.
Never again shall I set foot in a Peter Vardy dealership”
“Excellent customer service. Very personalised and friendly. The overall experience was smooth and the staff worked hard to ensure everything fitted my schedule and suited me.
Gary Herbert, who was in charge of my sale, provided exceptional customer service. He worked very hard to ensure arrangements were made to suit me and was very patient, providing different ways of communication. Overall an excellent experience and a very happy customer.”
“i have had the car for 18 days and the car has been in the garage for a total of 14 days with a fault that was promised to be fixed before i uplifted the car - the car was also handed over with a damaged front wing - MOT had not been dealt with - i have now been informed that VW cant find the fault and the car could be in the garage for one more week - i didnt expect this poor service nor the lack of returned calls from peter vardy - i would like you to change this vehicle as this is totally unacceptable”
“Darren did a great job in ensuring that I had a car that suited my requirements and was also within my budget - so pleased with it! Also was patient in dealing with my mum and her questions.
Fiona was also very helpful when I came to pick up my car.”
“Paul was very helpful. He was very experienced in what he was talking about. He offered us a coffee which was lovely. He didn't push us to make up my mind which was really great. We too ok our time. He explained everything in detail to help me understand. I would recommend them to my friends and family thanks”
“I have used Peter Vardy many times the last twice Elliot dealt with me & he was so helpful , couldn't do enough , excellent ! The hand over was done by Adam he too was very helpful. I will not hesitate to continue to use Peter Vardy Aberdeen.”
“This is the second car I have bought from salesman Brett Williamson, service and getting exactly what I want was first class. Will be back for a third.”
