“The salesmen and handover team are all very plessent and good at their jobs.
When I went to pick up my car it was not in the condition I was promised it to be in. There was a number of dents and scratches in the car.
There was no service book with the car and the valet hadn't been done. When I looked inside the car I found a sock in the boot and under the back seats it was covered in crums. The car also smelt of wet dog. When I was traveling home one of the wheel trims came off and the other three were all lose.
When opening the passanager door the inside light does not work either.
I feel embarrassed to drive the car as there is so much wrong with it. This is my very first car and a 21st birthday present, this was meant to be something special but I just feel mugged off by it all.”
“Customer service from sales rep was very good.. technical side of things, a few glitches... tyres needed to be inflated immediately after i collected the car, and the tyre pressure sensors are all back to front and showing incorrect on the dash board, other than that level of service has been really good.”
“Went to vardy dealership Kirkcaldy as they had the car I was after,not a Vauxhall a Citroen c4 Picasso.only thig to say about Peter vardy Kirkcaldy is give them a very very wide berth don't go near them,the most incompetent sales persons ever .”
“Staff were extremely pleasant and helpful both at the initial enquiry with the sales person and with the young lady at the time of picking up our new car.”
“Recently purchased my second vauxhaul for peter vardy perth (first one motherwell branch) from start to finish I had 4 different sales people an not one of them had a clue what the other was doin. Very poor communication! I was advised on the 14 of march the millage on the car I was purchasing was 2234 although when I picked car up I noticed it was infact 43000+! Someone must have driven the car a hell of a lot between 14th and 21st of march! I got 5 days complimentary insurance, well someone else did! It wasnt untill I got home (elgin) I realised everything was in someone elses name! By the time I noticed it was to late to phone, they will hear me this morning thats for sure! Peter vardy are very pushy and persuasive to make a sale and will say and do almost anythin to get that sale, I was promised all these exras and £1000 off the price but with the extras I actually spent more with he money off than what I would before that. I also never recieved any MOT certificate.when I was given the keys to the car, I was told nothing about it, wasnt told what any the buttons or extra controls were for. I was just given the keys and sent away. Also asked for help fitting my daughtes car seat but no one had a clue how to do this. You would think at least one person at a car dealership think this would know how to do this! Over all not happy! Couldnt fault motherwell branch but the perth one is awfull!”
“Friendly staff & without the sales pressure normally experienced in car sales forecourts.
Only one quibble - the unfortunate staff member doing the vehicle handover ran out of petrol when taking the car for refueling. The handover process ended up taking in excess of two hours.
The manager compensated this delay by providing certification that the first service would be free of charge. Things happen but I would recommend calling the dealer before attending to make sure the car has been refueled to avoid delays in the process.
On the whole, despite the problem with the handover I was impressed with the customer service at Motherwell from the initial sale to the handover.”
“Took over 3 hours to get my new vehicle when I was told no more than 1 hour. As a result I missed my work. I was not advised that payment would blubber made on my old px vehicle straight away and as a result I have had to make the next payment on a car I don't even own anymore. Car was not prepared properly as it had no fuel and the tyre were not inflated correctly. The fuel was rectified but the tyres were not as I had run out of time and patience by that point.”
