PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

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“Read really good reviews about this products and had to try it but unfortunately as every other product it didn’t help out with the fleas they still on my cat like it was water that I put in. Very disappointing I had my ups up about this one.”

Helpful Report

We are sincerely sorry to hear that our product did not meet your expectations and did not help with fleas on your cat. We understand how disappointing this must be for you, especially after reading good reviews. We'll email you to gather some more information from you about this, so we can help!

“Even though the low cost is attractive, this product does not work. Both our dogs had several ticks while using this. I'm now using medicine I get at my vet that is guaranteed to work. Sorry but you're wasting your money on this. You get what you play for”

Helpful Report

We're sorry to hear that the treatments did not work out for your pups. We typically see issues if your dogs travel through areas where clusters of ticks can be active such as in leaves, tall grass, or heavy wooded areas. Our product will kill them on contact but they may attach and take a bit of time to die and you may still see them in their fur for a period of time. Our product should kill any active ticks, then work to repel them in the future. You may need an additional treatment to help kill ticks on and around your pets. However, we recommend, if you are in an area with heavy tick population, that you check your pet over daily. You can use our Wags Advance product once a week for up to a month, then monthly. Often, one extra treatment is enough to get relief.

“This works! No more fleas! You do have to treat your home too. Happy dogs! On affordable monthly subscription. Thank you :)”

Helpful Report

“Had my dog and cat on the flea and tick medication for six months. Never worked, we had to switch because the cat kept bringing in ticks and both animals kept getting fleas which then led to worms and had to be treated by the vet anyways on top of already paying for the products here. Unfortunately it was a huge waste of money.”

Helpful Report

Thank you so much for taking the time to provide us with your feedback regarding your experience with PetFriendly. We sincerely appreciate your honesty and the opportunity to address your concerns. We are truly sorry to hear that our flea and tick medication did not work effectively for your dog and cat.

“Absolutely love this product within 4 days I can start seen it work”

Helpful Report

“I am so very thrilled to have found Pet Friendly. I am finding the service to be convenient and very, very cost-effective. This saves me from making trips to my vet and the cost is just a little under half of what I was paying to the vet. This is a wonderful service and I plan to continue using it.”

Helpful Report

“I appreciate the price and the ease of delivery for these products yet we have found them not to work very well. Also the shipping took a very long time and we were always outside the monthly need of products. We live in the PNW and fleas are tough out here, we have moved on to a different product at this point.”

Helpful Report

Thank you for your thoughts with us, Kristi! Due to the holiday, your box arrived a bit later this month. However, we're happy to see each of your boxes made it within our usual 3-5 business day delivery timeframe. If you'd like, feel free to get in touch with our team. We are happy to help adjust your renewal date so you can get your boxes a bit earlier in the future!

“Cancel my pets subscription cancel cancel my subscription”

Helpful Report

Thank you so much for taking the time to share your experience with PetFriendly, Carole! We really appreciate it. We apologize for the hassle that you experienced when trying to cancel your subscription. We'd love to make it up to you - is there anything we can do to make things right? Do you have any suggestions on how we could improve the process for canceling subscriptions in the future? We'd love to hear your thoughts!

“The website is fast and reliable, but unfortunately the product didn't work.”

Helpful Report

Hello Rhia! Our team is eager to help you. Unfortunately, we haven't received a message from you yet. In the meantime, we reached out to you at help@petfriendlybox.com to help you with these fleas.

“Works very quickly!”

Helpful Report

“Since using pet friendly for my fur baby who has a bad flea allergy, we have noticed very much improvement in her hair re-growth as well as itching has been significantly less. Very happy.”

PetFriendly 5 star review on 28th December 2023

Helpful Report

“Requiring me to tell you that my dog died in order to cancel? I don’t know for sure that your product didn’t contribute to his death. Do not contact me again.”

Helpful Report

James, we are so sorry to learn your dog has passed away. While you are not required to mark a pet has passed away, sharing this information will ensure they're removed from our system, and you will not receive any more messages about them. Our vet tech team will be reaching out soon with a few questions. If you need anything in the meantime, just give our 24/7 medical line a call at (888) 738-3911 or send us a note at help@petfriendlybox.com

“I love these and my pets love the treats !”

Helpful Report

“Best flea treatment on the market. I have 2 kitties and one has food and med allergies. All good here. Unfortunately they both hate the treats that come with the shipment. Highly recommend it for your fur children. Price is awesome as well”

Helpful Report

“Easy and affordable.”

Helpful Report

“My dogs had a bad reaction to this product”

Helpful Report

We're really sorry to hear about this - our vet tech team will be reaching out soon with a few questions. If you need anything in the meantime, just give our 24/7 medical line a call at (888) 738-3911 or send us a note at help@petfriendlybox.com

“Love their products ,they work great. Fast n easy delivery monthly.”

Helpful Report

“She didn't like them and stop eaten them start hiding them all over the house so I stop given them to her”

Helpful Report

We appreciate your honest feedback, Doretha! We're sorry to hear that our PetFriendly treats didn't seem to suit your pet's taste. Do you have any advice for us to make things better? We sincerely appreciate your help and feedback!

“The product doesn't work. I also don't appreciate that you do not allow your customers to cancel their subscription without calling customer service. I should be able to do that online.”

Helpful Report

Thanks for sharing your feedback, Kirsten! We're sorry the product didn't work as expected and for any trouble canceling. No need to call to cancel – you can manage your subscription online any time, even for cancellations. We'll also send a friendly reminder three days before renewal. If you need help, just let us know!

“It’s didn’t seem to work on any of my animals”

Helpful Report

Thank you, Jordan, for your feedback about PetFriendly. I apologize for the inconvenience that you faced and any frustration that you experienced. We are sorry to hear that PetFriendly did not seem to work on any of your animals. Could you tell us a bit more about what happened? We would love to find out more so that we can improve our product and make it better for you and other customers in the future.

PetFriendly is rated 4.2 based on 701 reviews