PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've enjoyed the products overall.”

Helpful Report

“The flea and tick medicine has worked well & my babies love the treats!!”

Helpful Report

“This is my first time going with pet friendly . I was kind of on the fence line with trying a different product but something with pet friendly caught my eye . I like the advertising, I like the design on the box of each application with your pets pictures on the box . I just really like everything this company is shooting for . I also like tge fact they add in some goodies for your pet such as the treats ! My dog is in love with the beefy treats that came in the box . I would honestly like to add them into my monthly subscription! . This is very affordable and sufficient for the budget. I give this a 10/10 .”

Helpful Report

“I'm sorry to say this did not work for any of my pets and gave it 2 months to prove itself.”

Helpful Report

Hi Shannon! Thanks so much for your feedback. We're sorry to hear that your pets are still dealing with fleas. We definitely want to help you resolve your flea issue. We've sent you an email with some steps. Please let us know how we can make this right for you!

“Very dissatisfied and disappointed. I used the product for 3 months on all 3 of my dogs. They still had fleas. I canceled my subscription.”

Helpful Report

Thanks for your feedback! We're sorry your experience wasn't as expected and hope you found relief for your dogs!

“Don' know if the flea med works yet but were hopeful. All my furbabies loved the lung treats so I added them to monthly shipment. We dont have much money but we always try to take care of our babies. I'm so thankful to be able to get everything all at once for a great price. Thanks again & God bless! Thank you”

Helpful Report

“not working”

Helpful Report

“My package has taken forever when I tried to cancel my subscription, it would not let me. They will not even talk to me on the phone.”

Helpful Report

“I Love Petfrendly...they are awesome! I plan to keep my Furbaby's with this company. They care about my baby's and that is important to me. 🙂💜”

PetFriendly 5 star review on 8th September 2023

Helpful Report

“Absolutely love this service. Flea treatment for my cats that really works and for a great price! Love PetFriendly!”

Helpful Report

“I haven’t received my first box yet but I want to add that they charged and are shipping me two boxes in one month? I wanted one box, but apparently when I filled out when I wanted boxes shipped each month, they decided on two? Not happy and not happy that you can’t get anyone to fix this mess! Ordered my first box not the second one. It’s was orders on the 2nd of September and still not here. How do I not get charged for another box?”

Helpful Report

Thank you for bringing this our attention, Karen! Our team has refunded your for both boxes. If there's anything else we can assist you with, please don't hesitate to reach out to us.

“We’re we live here in the south it can be prime ground for fleas and ticks. We have always treated the yard & pup. But nothing ever seemed to work. Even the vet recommended and sometimes prescribed flea meds. This is the first month trying this method on our old sugar face and we have been SO very happy with the results. Sugar face too. And it’s less than half of the other methods we have tried. I’m SO SO glad I took a chance and went with PetFriendly. No regrets here. Just happy owners & and even happier pup!”

PetFriendly 5 star review on 6th September 2023

Helpful Report

“So much better than the flea meds I have gotten for my dog in the past. She doesn't itch and get bothered after having this. It is also so personalized and my dog loves the treats she gets each time.”

Helpful Report

“Pet Friendly is the best in customer service! My babies love the products and I love the prices considering I have 4 fur babies. When neighborhood dogs got into our monthly shipment, my babies were so disappointed to lose their snacks but PF replaced the order immediately! Thank you! We love you and tell everyone about you.”

Helpful Report

“Worked like a champ”

Helpful Report

“Flea treatment works great, haven't had a single flea all summer and I have 3 dogs and 5 cats plus foster dogs.”

Helpful Report

“I have been using this for 3 months and it DOESN'T HELP with my 5 dogs. they are still having fleas... this is NOT WORKING!! I'M NOT HAPPY!”

Helpful Report

We're really sorry to hear your dogs are still fighting fleas, Alyce! Our Customer Happiness team couldn't locate a message from your email, we would love to help you. Feel free to reach out to our team at help@petfriendlybox.com, and they will be more than happy to provide the help you need.

“Poor customer service. Product arrived damaged. I emailed & called for 5 days. I gave up and cancelled. Now I'm scrambling with untreated pets.”

Helpful Report

Hello! We are so sorry to hear how your box arrived. Our Customer Happiness team has already reached out and refunded you for your whole order. Please reach out to them help@petfriendlybox.com if you'd like to arrange a free replacement. Thank you!

“Hi there. My herd says, hi. I love the prices, and ability to see you pets pictures. Very cool. 😁”

Helpful Report

“Sorry to say the flea meds did not work.”

Helpful Report

We truly appreciate your feedback, Marsha. We're really sorry we didn't get the chance to work with you - we are happy to help! If you would like to take a moment to answer the questions our team shared with you, we can share custom guidance tailored specifically to your needs. You can simply reply to the email we sent from help@petfriendlybox.com.

PetFriendly is rated 4.2 based on 701 reviews