PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

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“So far the treatment has been helping the flesh are dropping off her and dying . We have tried everything this is the only thing that is working so happy I went with petfriendly. My doggie sky is happier again and scratching less thank you for this product we will be buying more to make sure she stays free if them nasty fleas .”

Helpful Report

“I am absolutely 💯 in love with Pet Friendly. We get our flea treatments on time every time and so much cheaper than the vet. AND they work great. Oh and the treats are perfect!!! Thanks so much ya'll. ♥️♥️♥️”

PetFriendly 5 star review on 16th December 2023

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“This is excellent flea protection for all pets. My cats love the beefy bites. It’s cost effective and high quality. Highly recommend!!”

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“Service was good and always received our products on time. Our animals just needed stronger flea treatments monthly due to where we live.”

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“They only get two stars because the product does work. Month one took almost two weeks to get here. Month two never arrived. $66 worth of product they gladly took money for. And not a single person will return my emails. You cannot call and talk to anyone. I will be filing fraud with the bank against that charge if no one responds almost a month after they took the money.”

Helpful Report

Hey Stephanie, while your first box arrived in our standard 3-5 delivery window, we're really sorry your box is a bit late this month - we know how frustrating that can be! No worries, we've already put together a free replacement box for you. Also, we sent you a message last week about dealing with fleas, and we hope it didn't slip through the cracks. If you have a moment, we'd love to hear your thoughts on the questions we sent your way. This way, we can share personalized advice that suits your needs. Just send us a reply to the email we sent from help@petfriendlybox.com. Thanks!

“While the people are fantastic to deal with I have to say the product is just not keeping fleas at bay, I even repeated the treatment two weeks later and still had fleas”

Helpful Report

“This product is somewhat mediocre (I was using Frontline before giving this treatment a shot). Even after treating my home, my animals still have fleas. I’ll be cancelling my membership, however. This last box that came in, I put on all my furbabies. My dog (14 years old) had a deadly reaction to the flea treatment. He lived his whole life healthy, not a single thing wrong with him. After putting this product on him (from what my Vet told me), he had 6 seizures within 24 hours. Ultimately, I had to have my BEST friend of 14 years, Euthanized. No medicine could save him because of how overheated he became during his seizures. His brain & body simply could not handle & survive this trauma. In closing, please do your research before trying any Flea treatment for your furry ones. I, however, shockingly found out the hard way. Instead of a very vivacious & wonderful friend, I now hold a cold, ash filled Urn 😭”

Helpful Report

Chris, our hearts go out to you during this difficult time, and we are truly sorry to hear this news. Despite our team's attempt to reach out, we have not had the opportunity to speak with you to learn more. Please reach out to our team directly at help@petfriendlybox.com. We're here to help however we can.

“I've used this for two months now. They always ship quickly and the product is top notch. And the refer a friend program is amazing.”

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“Seemed like a really good deal for flea meds, but it was too good to be true unfortunately. It seemed to work at first, fleas were dropping off my dogs left and right. After about a week, that stopped and my dogs were covered in hundreds of fleas! Disappointed”

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“I always get my shipment and it lets me know when it's delivered, but this month it didn't come so I need it shipped out please thank you.”

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“After two months asked to suspend and I keep getting boxes. They don't have a phone line answered by the company. They don't return emails”

Helpful Report

Hi Susan, we're really sorry to hear you had difficulty canceling your subscription. Although we couldn't locate any previous messages from you, our team is happy to help you with making this change. We've just sent you an email to help guide you through the process.

“Stuff doesn’t work”

Helpful Report

“Non-existant customer service. No phone customer service and was ignored when reaching out by E-mail for help. I'm unimpressed.”

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Hey Brandi, we apologize if you've had trouble reaching out to us! We checked, and couldn't find any record of your calls or emails. We're really sorry about that! Could you please send us an email at help@petfriendlybox.com? Our team is ready to help you right away. Thanks!

“I love this! It works so well for each of my pups”

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“So far so good.. my furkid happy 😊 to thank you pet friendly”

PetFriendly 4 star review on 5th December 2023

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“Zero Customer Service. Can’t call anyone. They don’t answer emails. Wouldn’t suggest.”

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“PLEASE STOP SEND ME STUFF FOUR KING I DON'T HABE MY DOG NO MORE AND THANKS AND I'M SO SAD THAT I DON'T HAVE HIM NO MORE AND THANKS YOU 😢😢😢😢”

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“This pet friendly flea meds worked in a hour for my fur babies I like there meds to make my babies happy and healthy life”

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“This is my second month on the subscription. I currently have FIVE animals on mine. Plus I had an add on this month. My box just arrived. There was ONE treatment in the box for all 5 I guess. And no spray. I cant talk to anyone about it as they don't accept phone calls except pet emergencies to their vets. This is... upsetting To clarify. My order was to be sent 11/13. It's 12/4. Three weeks is a long shipping time for CONUS”

Helpful Report

Thanks so much for reaching out to us, Beth! It looks like there were some issues processing your payment, so your order was processed last week on 11/27. Your items were split into two boxes, and the second one is set to arrive tomorrow! If you have any questions or need a hand locating your tracking info, feel free to send our team an email at help@petfriendlybox.com. We're happy to help!

“Me and my husband have spent so much money trying to get rid of my dogs fleas. Petfriendly worked in hours and has kept them away from my dogs. So glad I found this!”

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PetFriendly is rated 4.2 based on 701 reviews