PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

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“Thanks I love it”

Helpful Report

“I absolutely LOVE PetFriendly! I work w/dogs every day and I tell all my clients about it. It's so affordable and I never forget to give my dog his flea treatment. He's happier and so am I. If you're on the fence, you should try it.”

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“Pet friendly is awesome. They really care about your pet. They email and check on mine. I love pet friendly Carolynn Dupuis”

PetFriendly 5 star review on 5th August 2023

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“Can u please ship this month's box”

Helpful Report

Hi Pia! You can definitely expect to receive your monthly box this month. Our team has sent an email to confirm. Thanks!

“Flea product does not work. Tried it last summer and decided to try again with 2 pets with fleas. It's not working in the least bit. Total waste of money.”

Helpful Report

We're really sorry to hear about this! Our Customer Happiness team couldn't locate a message from your email. However, we are happy to help you and learn more about your unique situation. We have just sent you an email so that we solve this issue together!

“Loved the website, can't wait to receive the flea medication!”

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“iv updated account”

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Hi, Bonita - Thanks so much! We appreciate you!

“I am so thankful I came across an ad for Pet Friendly on Facebook! I had a major flea problem caused by an outdoor cat that I brought in my home with my other cat and 2 dogs...I was spending so much money on Frontline for each animal with No success!! I ordered these and my flea problem is now under control and I will continue to protect my babies from now on with Pet friendly! Thank You thank you thank you...I can't say it enough! I hated seeing my babies going through that and never want to again! These products WORK!!!”

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“The flea meds is wonderful very effective immediately and safe”

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“It was working for the first 2 months but stopped working”

Helpful Report

We're very sorry to hear this. We are happy to work with you and would the opportunity to help! Please reach out to our team at help@petfriendlybox.com. Thank you!

“Please stop all shipping from my accounts all three cats have died please cancel all my products close my account please”

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“Cancel all orders except for boozie and spookie. Ty”

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“I honestly would not waste my money on this product. We have received 7 doses and even done weekly/bi-weekly treatments. We have gotten rid of every tick off her body but the moment she steps outside and walks to the pond to play she has ticks again. They get big and never fall off till we pull them. It’s never just one or two either. I have pulled as many as 17 ticks off her after a weekend of fun and she was not infested until weekend fun. It just doesn’t work on my girl. We are looking into more natural products in hopes of better results. The customer service was great and they did try to help us through this issue. The product just doesn’t work and I honestly with I could get all of my money back!”

Helpful Report

Thank you so much for taking the time to let us know about your experience, Ginny. We truly appreciate it and we apologize for any difficulty you have faced with our product. This may be the worst year ever for ticks, and we are happy to help you through the season. Don't hesitate to get in touch with our Customer Happiness team at help@petfriendlybox.com. We'd love the opportunity to turn this experience around.

“Biggie has passed and Jose is 18yrs old so I need for him love ❤️ the deal”

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“This website was so friendly about getting to know my babies. The site is a little hard to manage but once learned, the system is easy.”

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“wonderful company, awesome customer service. A few days ago I requested that they add livestock guardian dogs to their list of breeds, and sure enough, when I checked today, it was there. Thanks!”

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“Very convenient”

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“I have no way of getting ahold of you all and I still haven't gotten my stuff from you.”

Helpful Report

Hi Theresa! We're dedicated to getting your box to you swiftly and with the utmost care for your pet's products. It looks like your package arrived within our standard delivery timeframe of 3-5 business days. However, due to the weekend occurring during transit, there was a slight delay of one extra day. Someone from our Customer Happiness team will be reaching out to you from help@petfriendlybox.com to see if we can help you further.

“Got this for my 3 dogs. They have been taken an oral pill from vet. Decided to change to this, and within 2 weeks of switching my dogs were getting fleas. Back to the vet for regular meds.”

Helpful Report

Hi Amanda! We want to apologize for the trouble you experienced with our flea & tick protection. Don't hesitate to get in touch with our Customer Happiness team at help@petfriendlybox.com so we can learn more about your experience, and we'll work towards making things right for you. We'd love the opportunity to turn this experience around.

“PetFriendly is such a wonderful company with beyond awesome customer service. I lost my dog in May and after several years of using PetFriendly, I canceled my subscription for her flea meds. I got a new puppy a few days ago, added her to my account and was given my loyal customer pricing for her. It's wonderful knowing that this company cares enough to acknowledge their loyal customers. I came back to them because their product is the best flea protection available. Thank you PetFriendly for the wonderful product and the amazing service!! 🐾”

PetFriendly 5 star review on 30th July 2023

Helpful Report

Angela, we extend our sincerest condolences for the loss of Bailey. During this difficult time, we want to assure you that your loyalty as a long-time customer means a great deal to us. We understand there was an automatic removal of your special discount when your account was canceled. However, we've made sure to honor your loyal customer pricing for your new pup, Phoenix, and have already adjusted your pricing Please know that we're here to support you in any way we can during this transition. If you have any questions or concerns, don't hesitate to reach out to our team at help@petfriendlybox.com

PetFriendly is rated 4.2 based on 701 reviews