PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

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“Unfortunately It worked at first but three treatments later we have a flea infestation. I never got that with seresto or advantage so I guess back to the pricier stuff! Disappointed”

Helpful Report

Thank you for your feedback, Nesha! It looks like you missed a couple of treatments after you began your subscription. Our flea & tick protection works best when applied consistently every month, this ensures it effectively repels pests. Our Customer Happiness team is ready to provide you with the help you need, please send us an email at help@petfriendlybox.com

“the best product on the market!!!!!!!!! I was dealing with outdoor flees for my 3 dogs for over 5 months trying everything till I found this product and works like a magick. Now I am adding vitamins and snakes for my dogs.”

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“I was a skeptic at first, but this is actually working. I'm so excited for my pups to finally be itch free. Also first company to actually tell me how to get rid of the fleas in my home.”

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“Great product helped in killing fleas on my pets”

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“Best affordable tick medicine quit wasting big money on the expensive stuff. 4 yrs and still working great!!!”

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“The flea meds do not work! I switched from capstar to save $10. Definitely not worth $10 to see my babies scratch 24-7. Going back to capstan where I can purchase it and stay on schedule. Pet friendly was always late being sent out.”

Helpful Report

Hello there! We truly appreciate your feedback. It looks like your orders were delivered right on schedule, within our standard 3-5 day delivery timeframe. Since you began your subscription right in the midst of flea & tick season, there are a few additional steps to fix the issue before our product can effectively protect your pets from pests. If you ever decide to give us another try, our team would be absolutely delighted to help you in any way we can.

“I love the personalized flea meds. And the Mike loves his treat.”

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“Service and delivery great! Just treated my little ones so will monitor for a few days.”

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“I am so happy with PetFriendly and so are my dogs. Awesome company and great products!”

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“Great service! The price is spot on in my household. I can't believe they can provide the services they do. So far no problems with any of the products I've gotten. Keep up the good work!”

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“product is the same as I could buy for 3 -4 times the price. The customer service has been very helpful in helping me get the fleas in my home under control. They listened and offered suggestions and were very knowledgeable. They were very pleasant to interact with.”

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“Don't need to use any more.”

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Thank you so much for your 5 star review! We're here if you ever need us again. Have a wonderful afternoon!

“The product. Not strong enough. I have an indoor cat. 🙃🙃🙃”

Helpful Report

Thank you so much for sharing your feedback with us, Cheryl! It looks like you took a break from your subscription during the spring and early summer months this year. Our product is most effective when started before flea season and used consistently to keep those pesky fleas away. Don't worry though, we have some options available for indoor cats! Our Customer Happiness team is here to assist you. Feel free to get in touch with them at help@petfriendlybox.com. They'll be more than happy to help you out!

“I need another flea treatment for my other kitten, female, five pounds add on”

Helpful Report

Thank you, Tammy! We'd be more than happy to help with your other kitten's flea treatment. Our team has sent an email from help@petfriendlybox.com

“The flea and tick I ordered worked better than all the others I have purchase from other retailers. Including PetSmart and Chewy.”

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“Easy process”

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“I bought the flea meds for my dog and 6 cats. All of them are still itching and scratching like crazy. I don't think I'm going to be continuing my subscription.”

Helpful Report

Thank you for sharing your feedback with us, Candace. We're disappointed to hear our flea & tick protection has not met your expectations yet. Our Customer Happiness team is ready to provide you with the help you need! We've sent you an email from help@petfriendlybox.com

“Switched to this product from Seresto collars since I have a large number of animals, and after a few days they were all scratching themselves like crazy. Had high hopes for this product but it was nothing but a let down.”

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“None of my pets, 3 dogs and a cat...show any sort of flea reduction. They all still have ALOT of fleas and are miserable. Will not buy again, Wasnt aware this was set on automatic re-order. Now out another 50.00 if I cannot return this shipment and get a refund. Pamela Lennon Canton,Ohio”

Helpful Report

We are truly sorry to hear about the trouble you have experienced with our flea & tick protection. Dealing with fleas requires more than just one treatment, and our Customer Happiness team is happy to you every step of the way. Please don't hesitate to reach out to them at help@petfriendlybox.com if you'd like our help!

“FANTASTIC product, service, everything. I've been using petfriendly products for my dog since about 2020? When they started advertising on Facebook, and I don't have a single complaint. I will say, we didn't have a flea problem when we started, but we've been using every month for 3 years and have never seen a single flea. When they introduced cat products later down the line, we ordered those too and- as expected- have had the same amazing results. Automatically shipped to me the same time every month so I don't even have to think about it, no more forgetting what day of the month it's applied, when I get the box they get their spot treatment (and they love the free treats in every box!) and that's it. So easy and convenient, I really can't recommend Petfriendly enough. I've got all my neighbors ordering now! 😂”

Helpful Report

PetFriendly is rated 4.2 based on 701 reviews