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Petplanet Reviews

2.5 Rating 50 Reviews
E
Happiness Grade
E

Customer Service - Bad

40.00%
Industry Average
Ordered 2dog beds an emailed arrived saying they had been dispatched! 7 days later not received. Spoke to 3 different people in customer services to be told 3 different stories! Staff rude! So I asked for my money back, i was informed it will take 5 days for the refund! Appalling service hence I will never buy from this Company again
posted 6 years ago - Johnson
Customer service was abysmal, cut and past answers and generally had the tone of someone who really didn't care.
posted 6 years ago - IC
By then the animal would be dead! I will not use Petplanet again, poor service.
posted 6 years ago - Anonymous
Very unreliable outfit and abysmal customer service.
posted 7 years ago - B