Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.30

4.3 Rating 26,837 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 26,837 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially they covered more of the preventive and office visits, this insureance is covering less than 15% of total bills I submit. I will be leaving this insurance when its renewal comes about”

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Posted 2 days ago

“I feel ripped off.”

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Posted 2 days ago

“They hardley cover the cost of anything that you pay for annual visits and well being. I have not had an emergenency thank god!.”

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Posted 4 days ago

“Not worth it I would get something else if you’re deciding on pet insurance they don’t even cover half and if you go just once to the vet you used up all your coverage and it won’t even be half of the bill .”

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Posted 5 days ago

“We are cancelling our policy. We pay $90 a month and none of our dogs vaccines are covered. You have to let your dogs vaccines lapse for them to be covered.”

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Posted 5 days ago

“Pets Best does its best to deny claims, even those that are clearly within the guidelines to be covered. The amount of paperwork they require from me and from my vet is absurd. Plus I just found out that they are now owned by the same company that owns Care Credit. So whose interests are they really serving?”

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Posted 6 days ago

“You better don't have a pet with health issues because insurances are useless (not just pets best, in general). Once you get a policy, you'll have it for life, there's no option to update it or everything your pet has been to the doctor for, will be considered pre-existing. Of course the policy monthly fees and vet service prices will increase but not your policy limits, that'll stay the same for as many years as your pet lives, and of course it'll buy you much less with time, there is no way of changing/updating your policy with your current insurance or any other. This is a trap.”

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Posted 6 days ago

“Not impressed. I thought I would try a different carrier with my puppy. This is the 4th different carrier I have used and processing time and coverage seems to be poor even though I reviewed the benefits docs when first signing up. Thinking of canceling”

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Posted 1 week ago

“Their decisions for denying claims is unfair and baseless. They claimed “pre existing” for my dog I just got insured even though there was zero pre existing symptoms or issues documented. I appealed with letters from 2 vets going on record to say the issues were not pre existing. They denied the appeal again saying it was pre existing. When I asked for proof to show where they found the information to make their decision, the people on the phone can’t answer that. You can’t speak to the appeal dept directly and they don’t respond to emails. I started a second appeal 3 months ago and they told me to wait 90 business days. I reached out for an update and they claimed they never received my 2nd appeal. I have proof it was sent in my sent box. Now they want me to start the process over again. I sent in all they requested and they’re still saying there is no record of my appeal request. This feels like such a scam. I will take this to arbitration if they continue to deny because the facts are there that this is not pre existing. But now I’m getting the run around. I’m starting to think this is on purpose to frustrate and inconvenience me into giving up. Shame on Pets Best.”

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Posted 1 week ago

“Extremely expensive, my price started at 75$ and now I'm paying 210$ for very small refunds when I bring my dog to the vet I'm looking for a new insurance or I will stop my subscription”

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Posted 1 week ago

“I have not gotten reimbursement yet for my coverage”

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Posted 1 week ago

“Customer service is terrible to try and get in the phone. They're refusing to cover a diagnosis saying it's a pre-existing condition even though it was only diagnosed after 3 months of me paying for insurance.”

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Posted 1 week ago

“Increased premiums in the middle of the policy period because we moved to another state and you claimed it’s because the new state is more expensive which we have not found to be the case”

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Posted 1 week ago

“Doesn’t cover enough”

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Posted 2 weeks ago

“I never seen a company give me such a hard time submitting my invoice, I was told I would be 100 percent covered when I applied for my insurance, I was only covered for 49 dollars on a 313 dollar bill, I'm very disappointed. I need an explanation on this. I'm thinking about canceling my policy if I don't have my veterinarian bill fully remembursed”

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Posted 2 weeks ago

“I am very disappointed at the amount of money that was only paid out to me. I have been paying for 3 years and never filed a claim and then only 50% when I agreed to 90% agreed. You guys pick at random what is not covered. I will never recommend your company.”

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Posted 2 weeks ago

“I have the well care option. Just had my new kitten neutered. They covered $0 of castration. The policy said it was covered. Bought this policy because it had a wellcare option. Will cancel and try Nationwide even though they don't have the wellcare option.”

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Posted 3 weeks ago

“Worst investment I ever tried.”

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Posted 3 weeks ago

“I am extremely disappointed with Pets Best Insurance. While my first year was great, with a monthly premium of $170, the cost has skyrocketed every year. After the first year there was a $60 a month increase and after my second year there was a $80 increase. Now, in my third year, I’m being charged over $330 per month! I don’t understand how this is legal or why the rate increases are so extreme. Next time, I will choose a provider that locks in rates for the lifetime of my pet. Additionally, their claims process is frustratingly slow. It takes an entire month to be reimbursed for my pet’s prescription medication, which I purchase regularly. I don’t understand why it takes so long to process something that is a recurring expense. Overall, I would not recommend Pets Best to a friend. The constant rate hikes and slow reimbursements make this insurance more of a burden than a benefit”

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Posted 3 weeks ago

“I filed two claims the January 2nd, one for each of my two dogs Tucker and Turner. When they were first submitted you requested more information but never mentioned for sure what else was needed other than something showing where the bill was paid. So the payment information was sent. I assumed you needed all of their prior records. It took me a while to get them all together so I let you know approximately the time I would get them to you. A day or two before you received them both of their claims were closed! Then you opened new claims for them but started going over claims for services from 2021. With Turner finally the actual claim from December 2024 was finally reentered and gone over and it was closed and said PAID ( $280.00 ). However it showed paid on the 13th. That payment as of the 18th has still not showed up in my checking account. As for Tucker, there are still two claims that say in process but those two claims are from 2021 and can be closed since they were before we had your insurance. The claim for last December hasn’t even been reentered as of today. This is definitely not what I expected when signing up with your company. I would appreciate this being taken care of immediately and the payment for $280 put in my account. Tucker’s claim numbers are: 9131438 first claim for actual bill from December that was closed 9313784 open but old from 2021 9353448 open but also from 2021 NEED CLAIM from last December REOPENED and taken care of immediately. Turner’s claim numbers: 9131447 first claim for actual bill from December 9313989 from 2021 9343279 from 2021 9354066 actual claim that was completed February and says $280 was paid but not received. PLEASE LET ME KNOW WHEN TUCKER’S CLAIM WILL BE OPENED AND PROCESSED AND WHEN THE $280.00 WILL ACTUALLY BE PAID FOR TURNER’S AND WILL SHOW UP IN MY CHECKING ACCOUNT.”

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Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 26,837 reviews