Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.30

4.3 Rating 26,837 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 26,837 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know why it is so hard to get reimbursement”

Helpful Report

Posted 14 hours ago

“We feel you deny to many items that are included in procedures as exceeding previous wellness care to the point that we are lookingfor other insurance providers.”

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Posted 2 days ago

“My dog had to have surgery to remove bladder stones which was $2,000. The next year what do you think happened to my premium? Doubled! They suck you in with a low premium then if you have claims they drastically increase it! Of course, they have you in a corner because if you go somewhere else, those claims won't be covered as they are considered pre-existing!”

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Posted 6 days ago

“The mobile app is terrible. It never saves my login credentials so I have to enter them in each and every time. Sometimes claims takes forever to process. My first policy renewal, the rates went up. I wish the overall cost and experience was better”

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Posted 1 week ago

“Disappointed, promise one thing and them are other. You visit your veterinary worried because your dog has his nodes suelen thinking in the worse, weeks later they need repet same these and they don't cover because they consider wellness, you call explain everything , they tell you are right but nobody give you back your money. And going cancel after three years have the police”

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Posted 1 week ago

“My premiums go higer every year and the wellness bill is relativly the same yet you cover less and less. I will be shopping.”

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Posted 1 week ago

“Turn around time very slow. Had the wrong info to ask my veterinarian. Even though all receipts had email and phone numbers. Were not processed properly and declined at first due to your errors. Had to contact pets best and wait for very long time. I work for this veterinarian and will think twice before I recommend. My price also skyrocketed. Also will think about next pet insurance for puppy in future. I have a lower cost through my veterinarian as I work for them so feel I should get a lower cost for insurance as you also don’t have to pay full fees.”

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Posted 1 week ago

“My most recent claims for our two pups who have the same plan and had the same exact treatment at the vet recently resulted in a pittance being paid towards one pups claim and zero being paid on the second because they said one had already paid out for that treatment but it's their once a year well care visit and it couldn't have been paid already because it only happens 1x year. And my email to them about it went unanswered”

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Posted 1 week ago

“I do not feel like they cover enough expenses.”

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Posted 1 week ago

“Nearly impossible to understand what documentation is needed to attempt to get reimbursement. I have submitted every document I have in order to get reimbursed yet I keep getting responses to submit the correct documentation”

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Posted 2 weeks ago

“From one year to the next my insurance cost almost doubled. They take a long time to process claims. If you ever use their customer service they are super nice. The people are always great. I will probably try shopping them around soon.”

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Posted 3 weeks ago

“we've had this insurance for a total of 5 months and have submitted numerous claims, some of which the vet deemed very serious only to have the claim denied, yes they did help with 1 or 2 but for the majority no help. I personally will not re-up again.”

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Posted 3 weeks ago

“It sometimes takes up to a month to get reimbursed, I constantly have issues with the app working to the point that it’s unusable, & the yearly increase costs seem way too much - a 30% increase in a year, pushing me to lower coverage & question the company. I would’ve switched insurance companies but my dog developed a condition after starting with them that I knew other companies wouldn’t cover because it’d be pre-existing. Starting costs are slightly below others (though unsure of yearly increases) & they’ve been nice when I’ve had to call which is why my rating isn’t lower.”

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Posted 1 month ago

“Super high yearly premium and relatively high yearly deductables. Onece you start a policy with them, you are locked into their company forever because if you change companies, anything you need covered will be considered a "preexisting condition".”

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Posted 1 month ago

“The claims process was quick and easy. However, they do nickle and dime you as a probiotic that was prescribed for my dog by the vet that attended to her gastro upset was not covered. It's only $20 and when the doctor prescribes you something, you take it and it should be covered.”

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Posted 1 month ago

“The process of allocating the deductible is very shady. The deductible should be applied to the first $500 in bills(in my case) but you deduct the co pay at the same time so it takes longer to get through the deductible. Very smart on your part but very shady and makes Pets Best very untrustworthy. Then you don’t cover some things that should clearly be covered. Paying over $100/month I expect more honesty.”

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Posted 1 month ago

“I requested some pre approval advice / assisentence on a procedure for my pet AND STATED THIS WAS NOT A BILL BUT WHAT WOULD BE COVERED OR NOT... YOUR REPLY WAS NOT A GOOD CLAIM ????”

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Posted 1 month ago

“Deductible is random at best. Seems like they just pull numbers out of the air to cover themselves vs. our pet. Seriosuly debating if Pets Best is even worth it.”

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Posted 1 month ago

“For my first pet, everything was great. Every claim was handled quickly and with no issues. Once I added my 2nd pet, I’ve had nothing but issues. Every claim, a medical record is requested. On top of that, they have recently tried to find every reason possible to throw out every claim.”

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Posted 1 month ago

“Every time I get an EOB from Pets Best I wonder if it’s worth keeping at all. I purchased what I assumed was good insurance, Wellness and Accident and Illness, $250 deductible and 90 percent reimbursement. But I just spent over $500 at the vets office, without the $170 I’m going to have to spend on a preventative, only to get back $150 as the maximum payout and nothing went to my deductible. I’m paying an arm and a leg at the vets office and throwing $70 a month into the void to get pocket change in return every time I submit a claim, if that. And on top of that pre-existing conditions aren’t covered, which 90 percent of dogs adopted from shelters have.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 26,837 reviews