Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.30

4.3 Rating 26,837 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 26,837 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's always easy to put my claims in and they are quick to submit and process.”

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Posted 21 hours ago

“They have been processing my claims quickly lately and processing them fairly. They are a little slow at responding to emails.”

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Posted 2 days ago

“Response time is excessive.”

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Posted 4 days ago

“It's not an issue with PB: PHI, it's insurence in general. The arbitrary way they approve some things and not others is frustrating. If the Vet prescribs something as medical treatment, it should be covered. But consistently medicinal items have been thrown out. It's annoying and frustrating. For the amount that we pay per month to carry the insurence, these prescribed items should be covered.”

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Posted 6 days ago

“I 'm sad to see that my insurance have gone up so much, I never had aclaims when my Lolita was young and now that I needed the insurance is becoming unafordable, on the other hand I have got pay for some of my pet's needs thank you”

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Posted 1 week ago

“Getting much better with processing claims in a timely manner. Used to take over a month to hear from them, this time took less than a week.”

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Posted 1 week ago

“I gave 4 stars because it shouldn't take over 14 days to get a reimbursement. Sometimes it's more than 30 days. But they do have a good plan for my pet.”

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Posted 1 week ago

“Although my previous policy was not the cheapest one, I am glad the claims submission process was very easy to complete, and the claims payment received promptly.”

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Posted 1 week ago

“Recently submitted my first claim via the Pets Best app. It was very easy and was resolved and finalized very quickly.”

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Posted 1 week ago

“On the most current claim, it was processed within two days which is fantastic. Would seem they have increased staffing or improved their system recently. Overall, out experience has been OK since the last renewal of the policy. Give them a try!”

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Posted 1 week ago

“All was good. But it looks like the reimbursement was miscalculated and more money were put towards deductible. $1171 instead of $1000”

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Posted 1 week ago

“Pets Best has always followed through on their promises. I am very happy with their coverage. Do be careful to not expect them to pay for things that your policy does not cover. Read the fine print. Their new $1000 deductible 90% coverage policies will be good if there is a major event...but can be tough when you fall short of the deductible”

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Posted 1 week ago

“Insurance can be better ,But the service and staff are GREAT”

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Posted 1 week ago

“For the most part, I'm satisfied. A month or two ago when I was trying to enter my other dog's (Tanner) surgery, whoever assisted me could not answer my questions regarding using your system. That was very frustrating so I put it away. Fortunately, I received great help when I was entering Willow's information. Even though that rep didn't know the answer, SHE TOOK THE TIME to find someone to help her...a learning experience for both of us! Give her a raise, she's the kind of employee any good manager wants.”

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Posted 1 week ago

“We’ve used Pets Best for 4 years with 4 different English Bulldogs. The service, speed, and explanation of claims has always been great.”

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Posted 1 week ago

“It seems a good pet isurance company. My recent clain was paid within 24 hourts of my submitting it. I erred in that I submitted the claim for my 2 yr old's annual checkup only 11 months after the last one, and my policy only reimburses one of these each 12 months. My mistake for not checking beforehand but I nevertheless feel a bit miffed as the difference in reimbursment was quite substantial, I pay over $60/month premiums, and have not made other claims through the year.”

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Posted 1 week ago

“We are very happy with Pets Best except it's my fault for not checking - but they have a prescription formulary and only cover certain meds. Meds like Panacur and Cytopoint are not on their formulary.”

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Posted 1 week ago

“This is a great Pet Insurance Company to work with. The app makes it easy to submit claims and the processing of claims is extremely fast and efficient with great explanation of benefits. Thank you!”

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Posted 2 weeks ago

“The insurance had been good in the past but we are on a fixed income and it is just getting to high and we are probably going have to start checking around for better prices”

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Posted 2 weeks ago

“Got our claim resolved quite fast”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 26,837 reviews