PetShop.co.uk Reviews

Name: PetShop.co.uk
Rating: 1.88

1.9 Rating 65 Reviews

22 %

of reviewers recommend PetShop.co.uk

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1.9

Based on 65 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 36%
Customer Service
Communication Channels	Telephone, Email

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PetShop.co.uk 1 star review on 11th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my dog food on the 26th April b4 2pm was told 3-5 working days till delivery, got a message on the following Wednesday saying they hadn't even dispatched my order and 2 contact them if I needed it faster, I called them to tell them I only had 1 day of dog food left and was promised it would arrive on the Friday at the latest so my dog would only have 2 go without his breakfast for 1 day, well its Friday and it hasn't arrived is still not out for delivery so my dog has had nothing to eat all day nor will he have any breakfast 2moro, I can't just go out and buy food for him as he is on a special diet and if he eats anything else he will have sickness and diarrhoea for days and would end up at the vets very ill on a drip again. It took months of trying different kinds of dog food b4 we found this 1 and many over night stay at the emergency vets. I'm very very upset waiting over a week for food to be delivered is terrible, I can get it sent from Germany faster to the UK but my normal supplier didn't have any in stock that is why I used PetShop.co.uk. I got an email back today after I complained again, saying my dog food wasn't in stock when I ordered, very sorry but it should not have be avaliable for me to buy and I would have look elsewhere as I had already done, I don't even know if I'm going 2 get it tomorrow as its Saturday or if I will have 2 wait till Tuesday as its a Bank Holiday on Monday, I don't know anyone who can give me some of my dogs food till then so I'm going to be given no choice but to make my dog ill or starve him for 5 days till it finally arrives, worse experience ever with an online pet food shop, avoid if you need your pet food fast”

Helpful Report

Posted 5 years ago

“Amazing prices Amazing customer service Adam is helpful and friendly. The bottomless bowl prices can't be beaten”

Helpful Report

Posted 6 years ago

“Managed to get the cat food I needed that was out of stock from other firms”

Helpful Report

Posted 6 years ago

“It is a new online website with an amazing range of Pet Products/ food, toys etc. Free delivery over £19.99. Prices are excellent. But the main thing the site is run through the Princes Trust - so all in all Good Value for money and helping a very worth charitable trust.”

Helpful Report

Posted 7 years ago

“EFFICIENT EASY SITE TO NAVIGATE AND TO ORDER FROM. ORDERS DELIVERED CORRECTLY AND ON TIME GOOD SELECTION AND GREAT VALUE FOR MONEY WOULD RECOMMEND”

Helpful Report

Posted 7 years ago

PetShop.co.uk is rated 1.9 based on 65 reviews