Petwell.co.uk Reviews

Name: Petwell.co.uk
Address: M2Y GroupCaslon CourtPitronniere RoadSt Peter Port, GUERNSEY
Rating: 4.78

4.8 Rating 7,287 Reviews

96 %

of reviewers recommend Petwell.co.uk

4.8

Based on 7,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 20 20 630

Location:

M2Y GroupCaslon CourtPitronniere RoadSt Peter Port
GUERNSEY
GY1 2RW

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Petwell.co.uk 5 star review on 23rd March 2024

Anonymous

Petwell.co.uk 5 star review on 25th January 2022

Diane Darch

Petwell.co.uk 5 star review on 15th January 2022

Anonymous

Petwell.co.uk 5 star review on 28th June 2021

Simone Mcdermott

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sprats are a big hit with our dogs. Delivery was really prompt. Thank you”

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Posted 3 years ago

“Have used this seller before and have always had prompt delivery. Very happy with my purchases.”

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Posted 3 years ago

“I paid for Next Day delivery as needed my purchase urgently. Delivery was dispatched on 18th January but not received until 21st January. Very disappointed.”

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Posted 3 years ago

“Will never use again 3 weeks to post then only got harf the order”

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Posted 3 years ago

“Delivery did not match the order. Fortunately my dog still ate the Cesar variety sent”

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Posted 3 years ago

“Great products, great efficient service!! Very fair prices and wide range of products.”

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Posted 3 years ago

“Excellent value always and speedy delivery”

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Posted 3 years ago

“Great shop to buy from. They have a lot of choice and fab prices. They're communication was brilliant and the cat scratcher was beautiful. Very quick delivery too.”

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Posted 3 years ago

“Delivered as predicted. As yet untested.”

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Posted 3 years ago

“Been getting my products from pet well for years, excellent value for money and service wouldn’t buy anywhere else !”

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Posted 3 years ago

“Extremely poor customer service. I contacted the returns email a week ago, with no response. I receive an email yesterday asking me to rate their service and a marketing email today. I phoned yesterday, was held in a queue then told no one could take my call and to leave a message. Left a message and still no one contacts me.”

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Posted 3 years ago

“First time customer and I was really happy with the product and service. I bought Kong catnip and it was double the size I usually get and about a pound cheaper. Fefo uses them again”

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Posted 3 years ago

“I was pleased to find Petwell because I was previously buying cat food from the vets and lugging it home. The price is good and the free delivery makes it really competitive. The only reason I dropped a star is because they don't offer subscriptions and processing is a bit slow on free delivery (they do try to make this clear but I don't think I quite took it on board) - I have a monthly reminder set in my calendar and order it at least 10 days before I need it and then it's all good.”

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Posted 3 years ago

“Fabulous service as well as great products at great prices! Highly recommend!”

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Posted 3 years ago

“order arrived quickly and well packaged”

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Posted 3 years ago

“Very quick despatch and delivery of the items ordered. The dog absolutely love them.”

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Posted 3 years ago

“Easy to order and good customer service response”

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Posted 3 years ago

“Satisfaction guaranteed! A trustworthy company I’ll stick with. Good prices, good delivery times. One happy customer!! 👍”

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Posted 3 years ago

“Order took 15 days to arrive, ordered 3 items only part order received as 1 item was discontinued and 1 item was not the item I ordered. Customer Services took on average 3 days to reply to emails.”

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Posted 3 years ago

“Great products at good prices. Arrived well packaged and in good time.”

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Posted 3 years ago

Petwell.co.uk is rated 4.8 based on 7,287 reviews